Enterprise Account Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. You will primarily be responsible for expanding and growing the revenue in existing enterprise accounts. You will do that by identifying opportunities for upsell and cross sell, facilitating customer adoption, and monitoring churn risk. You will proactively identify engagement opportunities across a number of accounts to focus efforts based on value, perceived health, potential growth, strategic value, and renewal timeframe. You are responsible for aligning customers’ business goals to TCP capabilities, and leveraging industry best practices to grow strategic customers. The end result is increased customer satisfaction, retention, and expansion of the TCP footprint. As an Enterprise Account Manager, you will: Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sellPartner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies Identify new opportunities, and collaborate with appropriate business units to ensure deals closePartner with all necessary departments within TCP to ensure removal of barriers to maximum adoption. Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable You are a strong fit for this role if you have: Bachelor’s Degree in related field required 5+ years of quota carrying sales experience in a B2B SaaS environmentProven experience working with global teams A strong understanding of Salesforce.com, Tableau, Jira, Confluence, and O365 Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Ability to prioritize, and perform effectively under pressure Strong knowledge of business processes, mobile business applications, and automation Proven effectiveness at leading and facilitating virtual meetings and workshops Enthusiasm and creativity as a leader An analytical mind: You will use key metrics and analytical tools to help structure, evaluate, and optimize your sales pipeline and business development tasks Benefits: Competitive salary based on experience20 days PTO and 13 days of companywide holidays8 hours to volunteer and impact your communityComprehensive benefits (Health/Dental/Vision/401K)Employee choice benefitTCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Originally posted on Himalayas

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