**Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – arenaflex Store**

Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat in our Tampa, Florida location. As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance on our various accessibility services. You will be the face of arenaflex, delivering a world-class experience through video and phone calls, while also handling multiple chat interactions and computer applications with ease. Your ability to empathize, communicate effectively, and maintain integrity in high-pressure situations will make you an invaluable asset to our team. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to creating immersive experiences that captivate and inspire our Guests. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and passionate team members who strive to exceed expectations every day. As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility. **Responsibilities** As an eCommerce Specialist - Video Chat, your key responsibilities will include: * Proactively answering Guest accessibility-related questions and making recommendations to improve support * Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications * Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs * Maintaining integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader * Meeting required departmental metric expectations and efficiency goals when handling Guest accounts * Completing all required Company training and compliance courses * Being flexible with work schedule, including overtime, weekends, and holidays **Basic Qualifications** To succeed in this role, you will need: * Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services * Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite * Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya **Additional Information** arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We are committed to creating a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world. **What We Offer** As an eCommerce Specialist - Video Chat, you will enjoy: * Competitive hourly rate of $18.90/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive training and support * Flexible scheduling, including overtime, weekends, and holidays * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to exclusive arenaflex events and experiences **How to Apply** If you are passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. **Join the arenaflex Team** As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility. We are committed to creating a world-class experience for our Guests, and we need talented individuals like you to help us achieve our vision. Apply now and join the arenaflex team! Apply for this job