English Gaming Support Agent - APAC [Temporary]
This a Full Remote job, the offer is available from: APAC
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
We have multiple positions open. Please note that these positions are temporary for ~3 months. However, there is a possibility of being extended further, or even becoming permanent later on. If applying for it, kindly be aware of this.
About you
• You speak and write English at an advanced level (minimum C1).
• You are located in India, Indonesia, Sri Lanka, or the Philippines.
• You have in-depth gaming knowledge and love anything related to video games
• You own a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.
Technical requirements
• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency Apply tot his job
Apply To this Job
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
We have multiple positions open. Please note that these positions are temporary for ~3 months. However, there is a possibility of being extended further, or even becoming permanent later on. If applying for it, kindly be aware of this.
About you
• You speak and write English at an advanced level (minimum C1).
• You are located in India, Indonesia, Sri Lanka, or the Philippines.
• You have in-depth gaming knowledge and love anything related to video games
• You own a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.
Technical requirements
• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency Apply tot his job
Apply To this Job