Engineering Manager - Community Support Platform
Description:
You will lead a team of software engineers to level up how customer issues flow through our system and scale up our ability to serve customers and agents both.
You will play a critical role in shaping the technical/product vision and building a strong engineering team.
Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
Lead a team of (primarily) backend engineers.
Lead the vision, technical direction and execution for a significant portion of the Customer Support Platform.
Build a robust team by attracting top talent, mentoring individuals and managing conflict.
Nurture a culture of engineering excellence.
Requirements:
9+ years of relevant software development industry experience in a fast paced tech environment
3-5+ years of leadership experience managing an engineering team
Bachelors and/or Masters/PhD degree, preferably in CS, or equivalent experience
Strong expertise in optimizing complex system
Excellent communication skills and the ability to work with various cross functional stakeholders
Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams.
Passionate about technical quality, efficiency and operational excellence.
Benefits:
This role may also be eligible for bonus
equity
benefits
Employee Travel Credits.
Apply Now
You will lead a team of software engineers to level up how customer issues flow through our system and scale up our ability to serve customers and agents both.
You will play a critical role in shaping the technical/product vision and building a strong engineering team.
Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
Lead a team of (primarily) backend engineers.
Lead the vision, technical direction and execution for a significant portion of the Customer Support Platform.
Build a robust team by attracting top talent, mentoring individuals and managing conflict.
Nurture a culture of engineering excellence.
Requirements:
9+ years of relevant software development industry experience in a fast paced tech environment
3-5+ years of leadership experience managing an engineering team
Bachelors and/or Masters/PhD degree, preferably in CS, or equivalent experience
Strong expertise in optimizing complex system
Excellent communication skills and the ability to work with various cross functional stakeholders
Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams.
Passionate about technical quality, efficiency and operational excellence.
Benefits:
This role may also be eligible for bonus
equity
benefits
Employee Travel Credits.
Apply Now