Engagement Manager

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. If you're excited by AI, Generative AI and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally. We are expanding our Services team as our customer base grows. The Engagement Manager is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on the best practice use of Replicant solutions, and managing deployment projects. What You’ll Do Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions Working with other Replicant Engagement Managers to staff projects with appropriate resources Helping to create and enforce Replicant’s implementation methodologies Running projects with Replicant customers Serving as the Professional Services account owner for customers with active implementation projects What You’ll Bring 2-3 years customer-facing project management or business consulting experience Demonstrated desire to work in a leveraged manner, working through others to deliver high-quality results across a larger sphere of influence Technical fluency: comfortable discussing APIs, platform configuration, and AI/automation concepts — you don't need to write code, but you need to hold your own in the room Strong communication and presentation skills — equally comfortable running a project kickoff and an executive business review Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment Bachelor's degree in a technical field (or equivalent) Ability to travel 25% For all full-time employees, we offer: In-person connection that counts : company-wide offsites and smaller team gatherings designed to make remote work feel personal ️ Tech & learning stipend : Conferences, books, courses — interested? We’ll fund them Remote by design : We’re distributed — no guilt about life events, we trust you to manage your calendar ️ Health & wellness : Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being Compensation that matches your impact : competitive salaries in the company you’re helping to build Equity with upside : We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.