ENGAGEMENT CENTER TRIAGE RN, FCP - PATIENT ENGAGEMENT CENTER
About the position The Nurse Triage Registered Nurse is a practitioner who is responsible for assessing, planning, implementing, and evaluating care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities may include triage (telephone based), providing patient and family education, managing test results, coordinating patient care needs, medication refills and other tasks as assigned from a clinical capacity. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include, Nurse triage training, Other duties as assigned. The Nurse Triage Registered Nurse job description is adapted from the ANA Nursing: Scope and Standards of Practice, 2nd Edition (2010), the AAACN Scope and Standards of Practice for Professional Telehealth Nursing, 5th Edition (2011), and the AAACN Scope and Standards of Practice for Professional Ambulatory Care Nursing, 8th Edition (2010). Responsibilities • assessing • planning • implementing • evaluating care for an identified group of patients • triage (telephone based) • providing patient and family education • managing test results • coordinating patient care needs • medication refills • Nurse triage training • Other duties as assigned Requirements • Two years of clinical experience is required. One year of RN experience or nursing student clinical rotation experience may be considered. • Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. • Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). • American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire. • Expert communication skills, oral and written required. • Proven ability to multi-task. • Proven ability to mentor other co-workers on job tasks and workflows. • Strong proactive organizational skills. • Excellent customer service skills. • Proficient in Microsoft Outlook , Word and Excel. • Knowledge of medical terminology and Epic. Nice-to-haves • Three to five years of clinical nursing experience in an applicable specialty is preferred. • Bachelor's Degree in Nursing is preferred. • Preferred proficiency with Epic Nurse Triage Software and call center technology. Benefits • Paid time off • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities • Academic Partnership with the Medical College of Wisconsin • Referral bonuses • Retirement plan - 403b • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available Apply tot his job