**Employee Assistance Program Worklife Customer Support Associate – Transforming Lives with Compassion and Care**

At arenaflex, we're dedicated to building a world of health and well-being around every individual, and we're seeking a passionate and empathetic professional to join our team as an Employee Assistance Program Worklife Customer Support Associate. As a leading health solutions company, we're committed to transforming healthcare through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues who are passionate about making a difference. **About arenaflex** arenaflex is a nation's leading health solutions company, reaching millions of Americans through our local presence, digital channels, and a team of dedicated colleagues who are passionate about transforming healthcare. We're committed to providing compassionate, convenient, and connected care to our customers, patients, and members. Our team reflects the diversity of the communities we serve, and we're dedicated to fostering a workplace where every colleague feels valued and belongs. **Job Summary** As an Employee Assistance Program Worklife Customer Support Associate, you will play a critical role in coordinating Worklife, employee assistance, and management consultant resources. You will review member needs, communicate relevant services and resources, and administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives. This is an exciting opportunity to join a team that is passionate about making a difference in the lives of others. **Key Responsibilities** • Execute routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. • Follow area protocols, standards, and policies to provide effective and timely support. • Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case. • Respond to member inquiries about services, requests, and resources for life skills. • Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. • Take direction to execute techniques, processes, and responsibilities. **Essential Qualifications** • 1+ year of experience with customer service in a call center environment. • 1+ year of experience in a social, psychological, or human service field providing client support. • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.). **Preferred Qualifications** • 1+ year of experience in behavioral health. • Working knowledge of problem-solving and decision-making skills. • Strong communication and interpersonal skills. • Excellent organization and time management skills. • Demonstrated ability to display empathy and patience in member-facing conversations. • Bachelor's degree. **Education** • High school diploma or GED. **Work Environment and Culture** • Full-time position with 40 hours of work per week. • Anticipated pay range: $18.50 - $42.35 per hour. • Eligible for a CVS Health bonus, commission, or short-term incentive program. • Comprehensive and competitive mix of pay and benefits, including affordable medical plan options, a 401(k) plan, and an employee stock purchase plan. • No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Career Growth Opportunities and Learning Benefits** • Opportunities for professional growth and development in a dynamic and supportive environment. • Access to training and development programs to enhance your skills and knowledge. • Collaborative and inclusive team environment that encourages open communication and feedback. **How to Apply** If you're passionate about making a difference in the lives of others and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture, benefits, and career growth opportunities. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Application Deadline** We anticipate the application window for this opening will close on: 09/11/2025. Don't miss this opportunity to join our team and make a difference in the lives of others. Apply today! Apply for this job