EHR Helpdesk Analyst 2nd Shift
Job Title: Helpdesk Analyst – nd Shift
Job ID: -
Location: Remote
Duration: Months Contract
Shift: PM – :PM EST
Description:
Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability.
Responsibilities:
• Support Epic applications, workflows, access, and integration issues
• Provide remote desktop support (computers, printers, mobile devices)
• Manage incidents via ServiceNow, ensure SLA compliance
• Assist with Epic account provisioning, role/security requests
• Collaborate with informatics, analysts, and technical teams
• Document procedures, provide user training, support go-live/upgrade events
Requirements:
• + yrs Epic technical support in healthcare/clinical environment
• Proficient with ServiceNow or similar ticketing tools
• Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
• Epic certification and experience in Epic modules preferred.
Compensation:
The hourly rate for this position is between $$ per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Apply tot his job
Apply To this Job
Job ID: -
Location: Remote
Duration: Months Contract
Shift: PM – :PM EST
Description:
Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability.
Responsibilities:
• Support Epic applications, workflows, access, and integration issues
• Provide remote desktop support (computers, printers, mobile devices)
• Manage incidents via ServiceNow, ensure SLA compliance
• Assist with Epic account provisioning, role/security requests
• Collaborate with informatics, analysts, and technical teams
• Document procedures, provide user training, support go-live/upgrade events
Requirements:
• + yrs Epic technical support in healthcare/clinical environment
• Proficient with ServiceNow or similar ticketing tools
• Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
• Epic certification and experience in Epic modules preferred.
Compensation:
The hourly rate for this position is between $$ per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Apply tot his job
Apply To this Job