Ecommerce Specialist - Video Chat at careerzynith
Are you passionate about delivering exceptional guest service and making a positive impact on people's lives? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join the careerzynith team as an eCommerce Specialist - Video Chat!
**About careerzynith**
careerzynith is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we're looking for talented individuals like you to help us achieve this goal. As an eCommerce Specialist - Video Chat, you'll be part of a team that's dedicated to providing exceptional guest service, ensuring that every interaction is a memorable one.
**Job Summary**
As an eCommerce Specialist - Video Chat, you'll be responsible for assisting guests with registering for Disability Access Service, addressing accessibility needs, and supporting guests' digital experience through our website and My careerzynith Experience app. You'll also be responsible for managing bookings, handling sensitive situations with integrity, and meeting departmental metric expectations. If you're passionate about providing outstanding guest service and have a strong desire to work in a dynamic, fast-paced environment, we encourage you to apply.
**Responsibilities**
As an eCommerce Specialist - Video Chat, your responsibilities will include:
* Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
* Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meeting required departmental metric expectations and efficiency goals when handling guest accounts
* Completing all required careerzynith training and compliance courses
* Being flexible with work schedule, including overtime, weekends, and holidays
**Must-Have Qualifications**
To be successful in this role, you'll need to have:
* Exceptional guest service skills
* Strong communication (video/phone, chat) skills
* Proficiency in various software applications
* Problem-solving and decision-making skills
* Sales and service experience in a customer service or contact center environment
**Good-to-Have Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working with individuals with disabilities or accessibility needs
* Bilingualism
* Knowledge of careerzynith Parks and tools (e.g., Disneyland App, My careerzynith Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
**Work Environment and Culture**
As an eCommerce Specialist - Video Chat, you'll be working in an inbound contact center located at careerzynith Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service, and we're looking for individuals who share this passion. We offer a dynamic, fast-paced work environment that's perfect for those who thrive in a team setting.
**Compensation and Benefits**
The starting pay rate for this position is $18.90/hour. careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**Career Growth Opportunities**
As an eCommerce Specialist - Video Chat, you'll have the opportunity to grow and develop your skills in a dynamic, fast-paced environment. We offer training and development programs to help you advance your career and achieve your goals.
**How to Apply**
If you're passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the careerzynith team!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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About careerzynith
careerzynith is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
As an eCommerce Specialist - Video Chat, you'll be responsible for assisting guests with registering for Disability Access Service, addressing accessibility needs, and supporting guests' digital experience through our website and My careerzynith Experience app. You'll also be responsible for managing bookings, handling sensitive situations with integrity, and meeting departmental metric expectations.
Responsibilities
Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
Meeting required departmental metric expectations and efficiency goals when handling guest accounts
Completing all required careerzynith training and compliance courses
Being flexible with work schedule, including overtime, weekends, and holidays
Must-Have Qualifications
Exceptional guest service skills
Strong communication (video/phone, chat) skills
Proficiency in various software applications
Problem-solving and decision-making skills
Sales and service experience in a customer service or contact center environment
Good-to-Have Qualifications
Experience working with individuals with disabilities or accessibility needs
Bilingualism
Knowledge of careerzynith Parks and tools (e.g., Disneyland App, My careerzynith Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
Work Environment and Culture
As an eCommerce Specialist - Video Chat, you'll be working in an inbound contact center located at careerzynith Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service, and we're looking for individuals who share this passion.
Compensation and Benefits
The starting pay rate for this position is $18.90/hour. careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
Career Growth Opportunities
As an eCommerce Specialist - Video Chat, you'll have the opportunity to grow and develop your skills in a dynamic, fast-paced environment. We offer training and development programs to help you advance your career and achieve your goals.
How to Apply
If you're passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the careerzynith team!
Equal Employment Opportunity
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
```
Apply for this job
**About careerzynith**
careerzynith is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we're looking for talented individuals like you to help us achieve this goal. As an eCommerce Specialist - Video Chat, you'll be part of a team that's dedicated to providing exceptional guest service, ensuring that every interaction is a memorable one.
**Job Summary**
As an eCommerce Specialist - Video Chat, you'll be responsible for assisting guests with registering for Disability Access Service, addressing accessibility needs, and supporting guests' digital experience through our website and My careerzynith Experience app. You'll also be responsible for managing bookings, handling sensitive situations with integrity, and meeting departmental metric expectations. If you're passionate about providing outstanding guest service and have a strong desire to work in a dynamic, fast-paced environment, we encourage you to apply.
**Responsibilities**
As an eCommerce Specialist - Video Chat, your responsibilities will include:
* Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
* Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meeting required departmental metric expectations and efficiency goals when handling guest accounts
* Completing all required careerzynith training and compliance courses
* Being flexible with work schedule, including overtime, weekends, and holidays
**Must-Have Qualifications**
To be successful in this role, you'll need to have:
* Exceptional guest service skills
* Strong communication (video/phone, chat) skills
* Proficiency in various software applications
* Problem-solving and decision-making skills
* Sales and service experience in a customer service or contact center environment
**Good-to-Have Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working with individuals with disabilities or accessibility needs
* Bilingualism
* Knowledge of careerzynith Parks and tools (e.g., Disneyland App, My careerzynith Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
**Work Environment and Culture**
As an eCommerce Specialist - Video Chat, you'll be working in an inbound contact center located at careerzynith Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service, and we're looking for individuals who share this passion. We offer a dynamic, fast-paced work environment that's perfect for those who thrive in a team setting.
**Compensation and Benefits**
The starting pay rate for this position is $18.90/hour. careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**Career Growth Opportunities**
As an eCommerce Specialist - Video Chat, you'll have the opportunity to grow and develop your skills in a dynamic, fast-paced environment. We offer training and development programs to help you advance your career and achieve your goals.
**How to Apply**
If you're passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the careerzynith team!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
```html
About careerzynith
careerzynith is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
As an eCommerce Specialist - Video Chat, you'll be responsible for assisting guests with registering for Disability Access Service, addressing accessibility needs, and supporting guests' digital experience through our website and My careerzynith Experience app. You'll also be responsible for managing bookings, handling sensitive situations with integrity, and meeting departmental metric expectations.
Responsibilities
Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
Meeting required departmental metric expectations and efficiency goals when handling guest accounts
Completing all required careerzynith training and compliance courses
Being flexible with work schedule, including overtime, weekends, and holidays
Must-Have Qualifications
Exceptional guest service skills
Strong communication (video/phone, chat) skills
Proficiency in various software applications
Problem-solving and decision-making skills
Sales and service experience in a customer service or contact center environment
Good-to-Have Qualifications
Experience working with individuals with disabilities or accessibility needs
Bilingualism
Knowledge of careerzynith Parks and tools (e.g., Disneyland App, My careerzynith Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
Work Environment and Culture
As an eCommerce Specialist - Video Chat, you'll be working in an inbound contact center located at careerzynith Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service, and we're looking for individuals who share this passion.
Compensation and Benefits
The starting pay rate for this position is $18.90/hour. careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
Career Growth Opportunities
As an eCommerce Specialist - Video Chat, you'll have the opportunity to grow and develop your skills in a dynamic, fast-paced environment. We offer training and development programs to help you advance your career and achieve your goals.
How to Apply
If you're passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the careerzynith team!
Equal Employment Opportunity
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Apply for this job