E-Commerce Store Manager; Remote

Position E-Commerce Store Manager (Remote) Are you into the fashion, growth oriented and customer obsessed? We are looking for an e-commerce store manager to be responsible for day to day operations for Company Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. Role Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager • Process orders and communicate with customers about order, delivery and after‑sales support • Monitor and manage listing inventory and pricing • Provide timely customer service with ticket management, online chat and over the phone • Handle e‑commerce return cases and payment disputes • Track, report and improve key e‑commerce success metrics • Design promotional programs to support existing customers or to acquire new customers • Collect, analyze and report customer data through surveys and qualitative methods • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness • Research and develop new product lines; build supplier relationship Required Skills • Bachelor’s degree in Business, Merchandising, or a Related Field • 4+ years of online sales experience on a marketplace or direct‑to‑consumer online retail • Proficient in Microsoft Suite (Excel, Office) and Project Management software (, Asana) • Excellent oral and written communication skills • Strong organizational skills and the ability to multitask • Startup minded, positive, hands‑on attitude and nimble • Ability to successfully work cross functionally with both internal teams and external vendors • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers • Ability to multi‑task in a fast‑paced entrepreneurial • Self‑starter who can complete tasks and manage multiple projects with minimal supervision Nice‑to‑have's • Previous experience in fashion or luxury industry • Experience or working knowledge of Shopify • Familiarity with HTML and CSS to create and update web pages • An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc. #J-18808-Ljbffr Apply To this Job