DTC Retention Manager, Account Strategist – Klaviyo

Job Description: • Serve as the main strategic point of contact for 15+ retained brands. • Lead client calls, unpack business goals, and translate them into actionable retention roadmaps. • Guide ongoing planning across email, SMS, and loyalty initiatives — with an eye toward LTV, engagement, and long-term retention health. • Partner closely with copywriters, designers, and project managers to deliver strategy through beautifully crafted, high-performing campaigns and flows. • Review final creative for strategic alignment, accuracy, and brand voice consistency. • Maintain visibility and accountability across projects using Asana and Slack. • Analyze performance across flows and campaigns to identify trends, test opportunities, and areas for improvement. • Ideate and oversee A/B tests — from segmentation and creative to timing and offer structure. • Turn performance data into actionable insights that elevate results month over month. Requirements: • 2+ years in Project/Account Management, Client Success, or Retention Strategy within a DTC/ecommerce agency. • Highly proficient in Klaviyo –– you know the tool in and out. • Strong understanding of Shopify / Shopify’s integration with Klaviyo, today’s go-to DTC tech stack, and modern retention marketing practices. • Confidence leading strategy calls, managing deliverables, and providing clear direction. • Experience using data to inform strategy, improve engagement, and drive measurable impact. • Deep experience with SMS, loyalty, subscription programs, and other third-party retention players (preferred). • Familiarity with Asana, Figma, and Slack in a professional environment (preferred). • Curiosity about AI and tools that enhance strategic and creative efficiency (preferred). Benefits: • Competitive pay: Including a profit-sharing program. • Retirement help: We add 7-10% of your salary to a 401K (or retirement for intl), no matching needed. • Health, dental, vision, and disability insurance coverage: 100% employee premium coverage. • Remote first/only: Enjoy a flexible work schedule, and work from wherever you like. • Vacation: All major holidays, plus 3 weeks paid vacation—which includes the last week of the year, plus 3 personal days. • Work/life harmony: We keep work to 40 hour weeks. • Technology stipend: So you can focus on your work. • Parental leave: So you can take a little time to care about the things that matter most. • 5-year bonus: Paid sabbatical + $3,000 US bonus + additional week of PTO going forward. • The best team you've ever worked with. Apply tot his job