DSHS ESA Public Benefits Specialist 1-3

The Washington State Department of Social and Health Services is seeking an entry-level Public Benefits Specialist to join their Economic Services Administration. This role involves helping individuals apply for public assistance services, determining eligibility, and processing applications for various benefit programs. Responsibilities Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs Conduct intensive interviews and independently determine eligibility Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances Process all applications and case actions in accordance with Federal and State requirements based on household income and size Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients Skills Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience) One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs Thrives in a standardized work setting Is able to learn and utilize various computer programs Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone Can work with complex technical regulations and procedures, and analyze complex situations Will refrain from personal bias when determining eligibility Is competent to prioritize and perform multiple tasks in a busy office with numerous interruptions Benefits 5% premium pay in addition to the advertised salary Eligible to receive a free ORCA card for transportation use Company Overview Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community. It was founded in 2001, and is headquartered in Olympia, Washington, USA, with a workforce of 10001+ employees. Its website is