Documentation Specialist

Baxter International Inc. is dedicated to redefining healthcare delivery and improving lives. The Documentation Specialist role involves managing documentation for claims submission and ensuring compliance with payer requirements while interacting with patients and healthcare teams.ResponsibilitiesDocumentation of Medical Necessity and Analyze documentation received to ensure medical requests are fulfilledManage retrieval of medically necessary documentation including updated prescriptions, statements of medical necessity, medical records information, and other diagnostic reports from healthcare customersResolve issues with any outstanding documentation requests defined as overdue. Solicit assistance of relevant stakeholders to initiate action plans necessary for retrievalReview pertinent reports available to assist with management of administrative items and utilize for prioritization of workloadEducate healthcare accounts about documentation requests and the corresponding processes and regulations required by Medicare and other payersAssist with new employees and provide refresher training as needed and communicate regularly with assigned field team regarding customer concerns or other escalated issuesMaintain and sustain department service level agreements as well as ensuring compliance with all payer rules and requirementsVerify eligibility and benefits of plan coverage and process for payer, as necessary and discuss Medicare or other relevant payer policies and limitations with Health Care TeamSkillsHigh School diplomaStrong critical thinking and problem-solving skillsExceptional written, verbal, and interpersonal communicationsProficient with Microsoft Office Software including Word and OutlookAssociates degree or higher degreeExperience working in an office environmentKnowledge of medical terminologyMedicare experience strongly preferred1+ years industry experience (3rd party payers or DME provider experience)BenefitsMedical and dental coverage that start on day oneInsurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insuranceEmployee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matchingFlexible Spending AccountsEducational assistance programsPaid holidaysPaid time off ranging from 20 to 35 days based on length of serviceFamily and medical leaves of absencePaid parental leaveCommuting benefitsEmployee Discount ProgramEmployee Assistance Program (EAP)Childcare benefitsCompany OverviewFor nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world. It was founded in 1931, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.baxter.com.Company H1B SponsorshipBaxter International Inc. has a track record of offering H1B sponsorships, with 15 in 2025, 10 in 2024, 17 in 2023, 18 in 2022, 6 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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