Dispatcher
*This position is in-office in the city of Inglewood, CA. Work Schedule: This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well. Job Overview: Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Key Responsibilities: • Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians. • Communication Point: Act as the main point of contact for field teams, customers, and management. • Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. • Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations. • Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents. • Emergency Response: Coordinate emergency response efforts when necessary. • Resource Allocation: Ensure efficient allocation of resources to meet operational demands. • Collaboration: Work closely with other departments to streamline processes and improve service delivery. Qualifications: • 2+ years of dispatching experience. • HVAC industry experience is required. • Excellent verbal and written communication skills. • Strong problem-solving abilities and a customer-centric mindset. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Proficiency in basic computer applications and call center software. Service Titan experience is a plus. Benefits: • Health insurance: Comprehensive medical, dental, and vision coverage. • Retirement plan: 401(k) with company match. • Paid time off: Generous vacation, holidays, and sick leave. • Training and development: Ongoing opportunities for professional growth and advancement. • Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. #ADO ]]> Apply tot his job