Dispatch Follow-Up Representative
The Field Service Follow-Up Representative’s role and essential functions are to:
• Provide courteous, efficient and helpful customer service.
• Follow up on open/incomplete dispatches.
• Support initiatives to improve office operations, call center performance, client services, and service network performance.
• Help build and maintain good working relationships with clients, servicer network and peers.
• Oversee, track and follow up on all dispatches to completion.
• Provide office-wide support to all departments as needed. Responsibilities include taking inbound calls, making outbound calls, responding to tickets, etc. for all Service Operations.
Specific responsibilities:
Support Service Outsourcing Dispatch and network management.
• Perform dispatch follow up. o Bring emails and follow-ups to a zero balance daily.
• Remain logged into a phone queue during your scheduled shift.
• Correctly use pause codes to track adherence.
• Answer and handle calls within SLA.
• Respond to and resolve tickets within SLA.
• Facilitate great servicer relationships. o Servicer profile management.
• Must be able to identify correct processes and implement according to the client you working on.
• Attend staff meetings on a weekly basis.
• Participate in ongoing interdepartmental training.
• Work on special projects as assigned by leadership.
• Reporting to the National Service Manager
Position Requirements
• 1 year minimum, 2-3 years preferred, experience in Customer Service Call Center environment, dispatching (Preferred) Administration a plus.
• High school diploma or equivalent.
• Technical skills: Skills including but not limited to MS Office Suite with focus on excel, web based applications, ticketing system, usage of general office equipment like soft phones ; general technical and mechanical understanding a plus.
• Success factors: World-class customer service, remarkable work ethic, self-starter, go-getter, ability to work under pressure, takes ownership and responsibility, interested, invested, flexible, process oriented, excellent verbal and written communication skills, multi-tasking, interpersonal skills, attention to detail and follow-up, great attitude, patience, problem solving skills.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: Remote
Apply Now
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• Provide courteous, efficient and helpful customer service.
• Follow up on open/incomplete dispatches.
• Support initiatives to improve office operations, call center performance, client services, and service network performance.
• Help build and maintain good working relationships with clients, servicer network and peers.
• Oversee, track and follow up on all dispatches to completion.
• Provide office-wide support to all departments as needed. Responsibilities include taking inbound calls, making outbound calls, responding to tickets, etc. for all Service Operations.
Specific responsibilities:
Support Service Outsourcing Dispatch and network management.
• Perform dispatch follow up. o Bring emails and follow-ups to a zero balance daily.
• Remain logged into a phone queue during your scheduled shift.
• Correctly use pause codes to track adherence.
• Answer and handle calls within SLA.
• Respond to and resolve tickets within SLA.
• Facilitate great servicer relationships. o Servicer profile management.
• Must be able to identify correct processes and implement according to the client you working on.
• Attend staff meetings on a weekly basis.
• Participate in ongoing interdepartmental training.
• Work on special projects as assigned by leadership.
• Reporting to the National Service Manager
Position Requirements
• 1 year minimum, 2-3 years preferred, experience in Customer Service Call Center environment, dispatching (Preferred) Administration a plus.
• High school diploma or equivalent.
• Technical skills: Skills including but not limited to MS Office Suite with focus on excel, web based applications, ticketing system, usage of general office equipment like soft phones ; general technical and mechanical understanding a plus.
• Success factors: World-class customer service, remarkable work ethic, self-starter, go-getter, ability to work under pressure, takes ownership and responsibility, interested, invested, flexible, process oriented, excellent verbal and written communication skills, multi-tasking, interpersonal skills, attention to detail and follow-up, great attitude, patience, problem solving skills.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: Remote
Apply Now
Apply Now