Director, Process Improvement & Operational Excellence
About the position Consumer Reports (CR) is seeking a strategic, systems-minded leader to drive enterprise-wide process improvement and internal collaboration. As Director, Process Improvement & Operational Excellence you will report directly to the Chief Enterprise Systems Officer. This newly created position within our Project Management Office will lead cross-functional efforts to break down organizational silos, improve internal communications, and optimize business workflows. You will create improvements that are not just tactical, they are purposeful-- supporting CR’s long term strategic goals and allowing our colleagues to maximize impact and innovation. If you want to combine your technical excellence with social impact, we’d love to hear from you. This role is open to remote candidates; however, preference will be given to those who are able to work in a hybrid capacity and commute to our Yonkers, NY office as needed. Responsibilities • Lead Process Improvement Initiatives to improve workflow reduce inefficiencies and enhance internal communication. • Drive Cross-Functional Collaboration to break down silos • Apply DMAIC and Lean Six Sigma Tools to identify opportunities and deliver sustainable solutions. • Establish Standards and Metrics in order to define and monitor performance indicators • Lead Change Management by supporting teams through change as needed. • Champion a Culture of Continuous Improvement by creating and promoting systems; continue to reinforce the iterative process improvement. • Collaborate with Leadership as a trusted advisor to the executive team, aligning operational improvements with strategic priorities. Requirements • Bachelor’s degree is required. • You have earned a Lean Six Sigma Black Belt certificate (or equivalent) • You bring 8–10+ years of experience in process improvement, operations, or strategic planning. • You have the proven ability to lead complex, cross-functional projects and influence stakeholders at all levels. • You are a strong verbal and written communicator. • You have the expertise in tools related to project management, data visualization, and team collaboration. • Data, logic and sound judgment are the decision-making tools in your toolkit. • You have built high performing teams by fostering collaboration. Nice-to-haves • You have earned a Master’s Degree in Business, Organizational Development, or a related field. • You have experience working in a nonprofit, mission-driven organization. Extra points if you have experience within a media organization. • You are Project Management certified. (i.e. PMP, Scrum Master) • You bring a passion for advancing consumer rights and transparency. Benefits • We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Apply tot his job