Director of Sales Operations
About RYZE: The Director of Sales Operations is a strategic commercial leader who architects the operational infrastructure that powers Ryze’s retail and marketplace growth. This role owns the end-to-end commercial execution model — from channel strategy and demand planning to 3PL partnerships and performance management — ensuring the business scales efficiently and profitably. The Director is a key voice in shaping go-to-market decisions, bringing rigorous analytical thinking and operational discipline to executive-level conversations. This leader builds the systems, capabilities, and teams that allow the sales organization to perform at its highest level — and continuously raises the bar on what “good” looks like across execution, forecasting, and partner management. The Role: CORE RESPONSIBILITIES Commercial Strategy & Operational Leadership Define and own the sales operations strategy, ensuring the function evolves in step with Ryze’s commercial ambitions across retail and marketplace channels. Serve as a strategic thought partner to Sales and Ops leadership, influencing go-to-market decisions, channel prioritization, and resource allocation. Build and continuously improve the operational infrastructure — tools, processes, and systems — that enables the sales organization to scale effectively and predictably. Lead cross-functional alignment across Finance, Supply Chain, Marketing, and 3PLs, ensuring commercial initiatives are executed with precision and clear accountability. Proactively identify systemic risks (inventory, timing, partner performance, execution gaps) and drive structural solutions — not just one-time fixes. Retailer, Broker & Partner Strategy Own the strategic relationships with brokers, key retail partners, and 3PLs — elevating them from transactional to long-term, performance-oriented partnerships. Define and enforce standards for pricing, promotions, assortments, and partner accountability across all channels. Lead resolution of escalated commercial issues — chargebacks, deductions, shortages, execution failures — while building systemic processes that reduce recurrence. Evaluate, select, and integrate new 3PL partners and broker networks, leading due diligence, negotiation, and onboarding end-to-end. Analytics & Performance Management Define the metrics framework that governs how Ryze measures commercial health across retail and marketplace channels. Lead executive-level business reviews, presenting forward-looking insights and clear recommendations — not just data recaps. Build and own a scalable analytics capability, evolving reporting infrastructure to give leadership real-time, decision-ready visibility into the business. Identify strategic opportunities and emerging risks through data, bringing proactive recommendations to leadership before issues become problems. Forecasting & Demand Leadership Own Ryze’s Sales Operations role in the S&OP process — leading demand planning with accountability, not just facilitating conversations. Hold cross-functional teams accountable for forecast accuracy, establishing clear ownership standards and escalation paths. Shape demand assumptions based on deep account-level intelligence, promotional performance data, and channel dynamics. Monitor and improve forecast accuracy over time, driving systemic improvements to planning quality across the organization. Team Leadership & Organizational Development Lead, coach, and develop the Sales Operations team, building a high-performance culture grounded in accountability, analytical rigor, and continuous improvement. Define team structure, roles, and career development paths that scale with the business and attract top commercial operations talent. Model the standard for operational excellence across execution, communication, and cross-functional partnership. QUALIFICATIONS Required 10+ years in Sales Operations, Commercial Operations, or Revenue Operations, with demonstrated career progression into senior leadership. Proven track record of building or scaling a sales operations function in a high-growth CPG or consumer brand environment. Demonstrated ability to influence senior and executive stakeholders and contribute meaningfully to strategic commercial decisions. Strong people leadership experience — able to hire, develop, and inspire a high-performing team. Advanced analytics capability — designs measurement frameworks and draws strategic insight, not just runs reports. Track record of driving operational transformation and process improvement at scale. Thrives in fast-moving, ambiguous environments where structure must be built, not just followed. Preferred Experience working with national retail accounts (e.g., Target, Walmart, major grocery or mass channels) and broker networks. Experience with NetSuite, SPS Commerce, or other ERP and EDI systems. Background in channel strategy, trade promotion management, or supply chain collaboration. What We Offer: