[Remote] Principal AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, specializing in AI and customer experience. They are seeking a Principal AI Project Manager to lead complex AI programs, ensuring successful delivery and alignment with business value while mentoring project teams and managing executive-level discussions.ResponsibilitiesLead end‑to‑end delivery of enterprise AI, GenAI, and software programsServe as the senior executive‑level partner for customersOversee delivery plans, governance, resourcing, and issue resolutionGuide technical, product, engineering, data science, and AI/ML teamsDrive executive readouts and steering committee sessionsMentor project and program managersInfluence prioritization and roadmap decisionsNavigate ambiguity and multi‑team environmentsFull‑lifecycle AI/GenAI program leadershipExperience with conversational AI, LLMs, NLU, and automationEvaluation of AI models, data readiness, and performance KPIsHands‑on prompt engineering and quality evaluationRisk mitigation across AI safety, governance, and complianceCost optimization for AI/ML operationsSkillsLead end‑to‑end delivery of enterprise AI, GenAI, and software programsServe as the senior executive‑level partner for customersOversee delivery plans, governance, resourcing, and issue resolutionGuide technical, product, engineering, data science, and AI/ML teamsDrive executive readouts and steering committee sessionsMentor project and program managersInfluence prioritization and roadmap decisionsNavigate ambiguity and multi‑team environmentsFull‑lifecycle AI/GenAI program leadershipExperience with conversational AI, LLMs, NLU, and automationEvaluation of AI models, data readiness, and performance KPIsHands‑on prompt engineering and quality evaluationRisk mitigation across AI safety, governance, and complianceCost optimization for AI/ML operations15+ years managing enterprise technology programsExtensive AI/GenAI delivery experienceProven executive‑level communication and relationship managementStrong financial, analytical, and strategic decision‑makingExpertise with MS Project, Salesforce, Power BI, Rocketlane, etcPMP required; PgMP or AI PMI preferredCompany OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.