Director of Learning and Development

Job Title: Director of Learning and Development Department: Franchise Business Support Location: Remote Status: Regular, Full-Time FLSA Category: Exempt Reports to: VP Franchise Business Support Direct Reports: 0 Level: Senior Pay Range: $ 90,000-$102,000 Relevant Work Experience: 5+ years Schedule: M-F, 8am-5pm Travel: 50% POSITION SUMMARY: The Director of Franchise Learning & Development is a strategic leadership role responsible for designing, implementing, and continuously improving the training ecosystem across the RMCF franchise network. This individual will own the full lifecycle of franchisees and store-level learning — from onboarding new franchisees through initial training to ongoing operational education, product knowledge, and leadership development. The Director will serve as a key liaison between corporate and franchise owners, ensuring consistent brand execution and operational excellence across all locations. ESSENTIAL FUNCTIONS: Franchise Training Strategy Design and lead a comprehensive franchise training strategy aligned with RMCF’s brand standards, operational goals, and growth priorities. Develop scalable onboarding programs for new franchisees that cover store operations, product preparation, customer experience, and brand culture. Partner with the VP of Franchise Business Support and franchise operations team to identify performance gaps and create targeted learning solutions. Establish measurable training KPIs and report on program effectiveness, franchisee completion rates, and operational outcomes. Curriculum & Content Development Build and maintain a library of training content including e-learning modules, video tutorials, in-store job aids, and facilitator guides. Develop product knowledge training — covering RMCF’s chocolate lines, caramel apple preparation, fudge-making, and seasonal offerings — to ensure consistent quality across all locations. Collaborate with the culinary and operations teams to translate product and process updates into accessible training materials. Maintain and evolve a Learning Management System (LMS) to deliver, track, and report on training across the network. Franchisee & Field Support Build strong relationships with franchise owners, serving as a trusted advisor and go-to resource for operational learning needs. Conduct field visits to assess training effectiveness and provide hands-on coaching to franchisees and their store teams. Facilitate live and virtual training sessions, including preparation for RMCF’s biannual National Franchise Convention. Support multi-unit operators and area developers with scalable leadership development frameworks. Leadership & Cross Functional Collaboration Collaborate with Marketing, Operations, Supply Chain, and HR to ensure training content reflects the latest brand initiatives and product offerings. Manage the L&D budget with accountability for ROI and resource allocation. Stay current on franchise industry trends, adult learning methodologies, and retail training best practices.