Director of IT Operations
Director of IT Operations
Role Summary
The Director of IT Operations will lead the end-to-end IT Operations function for the client, overseeing Service Desk, End-User Computing, ITSM, Unified Communications, Software Asset Management, and In-Office Support. This role owns service reliability, employee experience, operational efficiency, and cost optimization for a global, hybrid workforce.
You will manage a distributed onshore/offshore model and work closely with business, security, network, and technology leaders to modernize IT operations through automation, ITSM transformation, and collaboration platforms.
Key Responsibilities
• Define and execute the IT Operations strategy aligned to business outcomes and employee experience
• Lead global Service Desk, endpoint/device lifecycle, ITSM, UCaaS, and collaboration platforms (M365, Teams, Zoom)
• Own vendor governance, budgets, SLAs, KPIs, and service performance
• Drive ITSM modernization (ServiceNow), automation, and AI-driven service intelligence
• Oversee device lifecycle management (Intune, Autopilot, JAMF, SCCM)
• Lead M365 optimization, governance, and Center of Excellence initiatives
• Govern incident, change, problem, and knowledge management processes
• Manage in-office support and conference/AV technologies for hybrid work
• Lead software asset management and SaaS cost optimization
• Build and mentor high-performing teams across internal and vendor resources
Required Experience & Skills
• 12+ years of IT Operations leadership experience
• Strong background in Service Desk, ITSM, Endpoint Management, UCaaS, and M365
• Proven success leading global, multi-vendor onshore/offshore teams
• Hands-on experience with ServiceNow, automation, and operational governance
• Strong executive communication, stakeholder management, and vendor oversight skills
Why This Role
• High-visibility leadership role with enterprise-wide impact
• Opportunity to modernize IT Ops using automation, AI, and best-in-class platforms
• Own outcomes across reliability, employee experience, and cost efficiency
Apply tot his job
Apply To this Job
Role Summary
The Director of IT Operations will lead the end-to-end IT Operations function for the client, overseeing Service Desk, End-User Computing, ITSM, Unified Communications, Software Asset Management, and In-Office Support. This role owns service reliability, employee experience, operational efficiency, and cost optimization for a global, hybrid workforce.
You will manage a distributed onshore/offshore model and work closely with business, security, network, and technology leaders to modernize IT operations through automation, ITSM transformation, and collaboration platforms.
Key Responsibilities
• Define and execute the IT Operations strategy aligned to business outcomes and employee experience
• Lead global Service Desk, endpoint/device lifecycle, ITSM, UCaaS, and collaboration platforms (M365, Teams, Zoom)
• Own vendor governance, budgets, SLAs, KPIs, and service performance
• Drive ITSM modernization (ServiceNow), automation, and AI-driven service intelligence
• Oversee device lifecycle management (Intune, Autopilot, JAMF, SCCM)
• Lead M365 optimization, governance, and Center of Excellence initiatives
• Govern incident, change, problem, and knowledge management processes
• Manage in-office support and conference/AV technologies for hybrid work
• Lead software asset management and SaaS cost optimization
• Build and mentor high-performing teams across internal and vendor resources
Required Experience & Skills
• 12+ years of IT Operations leadership experience
• Strong background in Service Desk, ITSM, Endpoint Management, UCaaS, and M365
• Proven success leading global, multi-vendor onshore/offshore teams
• Hands-on experience with ServiceNow, automation, and operational governance
• Strong executive communication, stakeholder management, and vendor oversight skills
Why This Role
• High-visibility leadership role with enterprise-wide impact
• Opportunity to modernize IT Ops using automation, AI, and best-in-class platforms
• Own outcomes across reliability, employee experience, and cost efficiency
Apply tot his job
Apply To this Job