Director of Customer Success, Corporate Learning & Development (CSD-NA) at careerzynith
**Job Title:** Experienced Director of Customer Success, Corporate Learning & Development – Driving Customer Satisfaction, Retention, and Growth for careerzynith's Learning Transformation Platform
**Job Description:**
**Introduction:**
At careerzynith, we're revolutionizing the way organizations approach corporate learning and development. Our cutting-edge Learning Transformation Platform empowers Fortune 500 companies and other leading organizations to unlock the full potential of their employees. As a Director of Customer Success, Corporate Learning & Development, you'll play a pivotal role in ensuring our customers achieve their learning and development goals, driving customer satisfaction, retention, and growth. If you're a strategic leader with a passion for customer success and a deep understanding of corporate L&D practices, we want to hear from you.
**About careerzynith:**
careerzynith is a leading provider of advanced video content management and engagement solutions to the global higher education, K-12, corporate, and government industries. Our cloud-based platform empowers instructors, students, and administrators to create, edit, share, and manage all types of video content, as well as live stream video in real time. We support a diverse range of teaching and learning modalities, promoting active learning and providing real-time assessments to ensure student success.
**Key Responsibilities:**
As a Director of Customer Success, Corporate Learning & Development, you'll lead a dynamic team of Customer Success Managers (CSMs) dedicated to ensuring customer satisfaction, retention, and growth for our Learning Transformation Platform. Your core responsibilities will include:
* **Team Leadership & Development:**
+ Build, lead, and mentor a high-performing team of CSMs, fostering a collaborative and results-driven culture.
+ Establish performance metrics to track customer success and team efficiency.
* **Customer Success Strategy:**
+ Develop scalable initiatives to enhance product adoption, reduce churn, and drive customer satisfaction.
+ Align customer success goals with careerzynith's objectives, prioritizing customer corporate L&D outcomes.
* **Customer Engagement & Satisfaction:**
+ Coordinate and oversee onboarding and training efforts to ensure successful platform implementation.
+ Conduct formal (e.g., NPS) and informal customer sentiment assessments to gauge satisfaction.
* **Renewals and Growth:**
+ Drive customer retention and renewal strategies, collaborating with Sales to identify upsell opportunities.
+ Develop customized success plans for key accounts to expand platform usage.
* **Advocacy & Feedback:**
+ Act as the voice of the customer, sharing insights to drive product and process improvements.
+ Lead regular business reviews to highlight metrics, address concerns, and showcase platform impact.
* **Product and Technical Expertise:**
+ Maintain a deep understanding of careerzynith products, features, and integrations with SCORM-compliant content and HRIS systems.
+ Provide technical guidance on platform workflows, use cases, and HRIS integration challenges.
* **Data-Driven Decision-Making:**
+ Analyze customer data to identify health risks, usage patterns, and opportunities for growth.
+ Create performance reports highlighting ROI and demonstrating the platform's value to clients.
* **Cross-Functional Collaboration:**
+ Partner with Product, Engineering, and Marketing teams to optimize the customer journey.
+ Engage customers in product testing, feedback sessions, and beta launches to enhance offerings.
**Requirements:**
To succeed in this role, you'll need:
* **7+ years** in Customer Success or Account Management, with **3+ years** in a leadership role.
* **Expertise** in corporate L&D training platform solutions.
* **Strong knowledge** of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone.
* **Knowledge** of EdTech or SaaS products, with an understanding of and ability to articulate customer use cases.
* **Proficiency** in tools like Gainsight, Salesforce.com, Hubspot, and Outreach.
* **Exceptional interpersonal and communication skills** to build lasting client relationships.
* **Proven experience** in team management, customer retention and renewals, customer engagement, and customer success strategies.
**Key Attributes:**
* **Strategic:** Aligns customer success goals with company objectives.
* **Data-Driven:** Able to analyze and generate insights based on usage and market metrics.
* **Customer-Centric:** Focused on end-to-end customer satisfaction and success.
* **Servant-Leader:** A supportive and effective team-oriented leader.
* **Tech-Savvy:** Understands SaaS operations and product value delivery.
**Compensation and Benefits:**
The base salary range for this position is $160,000 - $180,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, and experience. careerzynith offers comprehensive benefits, including medical, dental, vision, life & disability insurance, a 401(k) plan with company match, and an unlimited PTO policy.
**About careerzynith's Culture:**
careerzynith is a mission-driven organization that values collaboration, innovation, and customer success. We're looking for individuals who share our DNA:
* **Maniacally Mission Driven:** We embrace our roles as agents of transformation, enabling the kind of inspired learning that changes people's lives.
* **Massively Collaborative:** We support each other and work together for the greater good. By joining forces, our collective potential is mighty.
* **Relentlessly Inventive:** We see the potential to deliver breakthrough solutions and are empowered to deliver them.
* **Moving at the speed of bright:** Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster.
**How to Apply:**
If you're a strategic leader with a passion for customer success and a deep understanding of corporate L&D practices, we want to hear from you. Apply now to join our team and help us revolutionize the way organizations approach corporate learning and development.
Apply Job!
Apply for this job
**Job Description:**
**Introduction:**
At careerzynith, we're revolutionizing the way organizations approach corporate learning and development. Our cutting-edge Learning Transformation Platform empowers Fortune 500 companies and other leading organizations to unlock the full potential of their employees. As a Director of Customer Success, Corporate Learning & Development, you'll play a pivotal role in ensuring our customers achieve their learning and development goals, driving customer satisfaction, retention, and growth. If you're a strategic leader with a passion for customer success and a deep understanding of corporate L&D practices, we want to hear from you.
**About careerzynith:**
careerzynith is a leading provider of advanced video content management and engagement solutions to the global higher education, K-12, corporate, and government industries. Our cloud-based platform empowers instructors, students, and administrators to create, edit, share, and manage all types of video content, as well as live stream video in real time. We support a diverse range of teaching and learning modalities, promoting active learning and providing real-time assessments to ensure student success.
**Key Responsibilities:**
As a Director of Customer Success, Corporate Learning & Development, you'll lead a dynamic team of Customer Success Managers (CSMs) dedicated to ensuring customer satisfaction, retention, and growth for our Learning Transformation Platform. Your core responsibilities will include:
* **Team Leadership & Development:**
+ Build, lead, and mentor a high-performing team of CSMs, fostering a collaborative and results-driven culture.
+ Establish performance metrics to track customer success and team efficiency.
* **Customer Success Strategy:**
+ Develop scalable initiatives to enhance product adoption, reduce churn, and drive customer satisfaction.
+ Align customer success goals with careerzynith's objectives, prioritizing customer corporate L&D outcomes.
* **Customer Engagement & Satisfaction:**
+ Coordinate and oversee onboarding and training efforts to ensure successful platform implementation.
+ Conduct formal (e.g., NPS) and informal customer sentiment assessments to gauge satisfaction.
* **Renewals and Growth:**
+ Drive customer retention and renewal strategies, collaborating with Sales to identify upsell opportunities.
+ Develop customized success plans for key accounts to expand platform usage.
* **Advocacy & Feedback:**
+ Act as the voice of the customer, sharing insights to drive product and process improvements.
+ Lead regular business reviews to highlight metrics, address concerns, and showcase platform impact.
* **Product and Technical Expertise:**
+ Maintain a deep understanding of careerzynith products, features, and integrations with SCORM-compliant content and HRIS systems.
+ Provide technical guidance on platform workflows, use cases, and HRIS integration challenges.
* **Data-Driven Decision-Making:**
+ Analyze customer data to identify health risks, usage patterns, and opportunities for growth.
+ Create performance reports highlighting ROI and demonstrating the platform's value to clients.
* **Cross-Functional Collaboration:**
+ Partner with Product, Engineering, and Marketing teams to optimize the customer journey.
+ Engage customers in product testing, feedback sessions, and beta launches to enhance offerings.
**Requirements:**
To succeed in this role, you'll need:
* **7+ years** in Customer Success or Account Management, with **3+ years** in a leadership role.
* **Expertise** in corporate L&D training platform solutions.
* **Strong knowledge** of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone.
* **Knowledge** of EdTech or SaaS products, with an understanding of and ability to articulate customer use cases.
* **Proficiency** in tools like Gainsight, Salesforce.com, Hubspot, and Outreach.
* **Exceptional interpersonal and communication skills** to build lasting client relationships.
* **Proven experience** in team management, customer retention and renewals, customer engagement, and customer success strategies.
**Key Attributes:**
* **Strategic:** Aligns customer success goals with company objectives.
* **Data-Driven:** Able to analyze and generate insights based on usage and market metrics.
* **Customer-Centric:** Focused on end-to-end customer satisfaction and success.
* **Servant-Leader:** A supportive and effective team-oriented leader.
* **Tech-Savvy:** Understands SaaS operations and product value delivery.
**Compensation and Benefits:**
The base salary range for this position is $160,000 - $180,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, and experience. careerzynith offers comprehensive benefits, including medical, dental, vision, life & disability insurance, a 401(k) plan with company match, and an unlimited PTO policy.
**About careerzynith's Culture:**
careerzynith is a mission-driven organization that values collaboration, innovation, and customer success. We're looking for individuals who share our DNA:
* **Maniacally Mission Driven:** We embrace our roles as agents of transformation, enabling the kind of inspired learning that changes people's lives.
* **Massively Collaborative:** We support each other and work together for the greater good. By joining forces, our collective potential is mighty.
* **Relentlessly Inventive:** We see the potential to deliver breakthrough solutions and are empowered to deliver them.
* **Moving at the speed of bright:** Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster.
**How to Apply:**
If you're a strategic leader with a passion for customer success and a deep understanding of corporate L&D practices, we want to hear from you. Apply now to join our team and help us revolutionize the way organizations approach corporate learning and development.
Apply Job!
Apply for this job