Director, CSM DACH - m/f/d (R-17609)
Why We Work at Dun & BradstreetDun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.Director, CSM DACH will lead the charge in ensuring our clients not only achieve but exceedtheir goals. This role requires a strategic leader with a proven track record in managing customersuccess teams and scaling customer success operations to drive significant value for our customers andthe business. Education and Experience:
Minimum of 8 years of experience with complex, enterprise solutions in customer success or account management roles within a a technology or SaaS company
At least 5 years in a leadership role preferred
Proven track record of leading customer success teams to drive business and customer success.
Strong collaboration and influencing skills in managing to influence a matrix organisation of stakeholders are critical
Client-centric approach, with good commercial instincts
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Self-starter who can work independently, enjoys solving problems and executing against plans
Strong service management and project management skills
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people andteams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Fluency in English and German languages Additional Information
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Apply Now
Minimum of 8 years of experience with complex, enterprise solutions in customer success or account management roles within a a technology or SaaS company
At least 5 years in a leadership role preferred
Proven track record of leading customer success teams to drive business and customer success.
Strong collaboration and influencing skills in managing to influence a matrix organisation of stakeholders are critical
Client-centric approach, with good commercial instincts
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Self-starter who can work independently, enjoys solving problems and executing against plans
Strong service management and project management skills
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people andteams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Fluency in English and German languages Additional Information
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Apply Now