Director, Accounting Solutions & Domain Expertise Director, Accounting Solutions & Domain Expertise
The Director of Accounting Solutions and Domain Expertise is responsible for building and leading a team of accounting professionals with specialized expertise in Intuit tools and accounting processes. This role partners closely with Learning & Development, Operations, and Client Delivery teams to design, prepare, and enable high-quality accounting support services. The leader ensures the team possesses the necessary accounting knowledge, operational readiness, and technical proficiency to support clients effectively while maintaining compliance with IFRS, US GAAP, and industry best practices. The position combines accounting expertise, operational design, and talent development to support scalable and optimized service delivery. The Account Director should understand the customer thoroughly, their strategy, their organization, company culture, their industry vertical, customer journey, pain points and needs, especially the not-so-obvious ones, and proactively offer win-win solutions to address and exceed the needs of the client. Focus is on nurturing and growing existing client relationships, emphasizing client retention, satisfaction, and revenue growth through ongoing account management.
Job Responsibilities
Domain Leadership
Serve as the accounting subject matter expert for services involving Intuit tools (e.g., QuickBooks ecosystem) and accounting operations
Define best practices for accounting processes including AP, AR, general ledger management, reconciliations, and financial reporting
Provide accounting guidance to delivery teams to ensure accuracy and compliance with IFRS, US GAAP, and standard accounting principles
Team Development & Capability Building
Recruit, develop, and lead a team of accounting specialists fostering a culture of high performance, innovation, accountability, and continuous improvement
Ensure team members have the technical accounting knowledge and platform expertise required to support client operations
Develop capability frameworks and career pathways for accounting specialists
Conduct regular performance evaluations, providing constructive feedback and identifying training and development needs for team members
Drive talent development and succession planning initiatives to strengthen team capabilities
Learning & Training Partnership
Partner with Learning & Development teams to design accounting-specific training programs
Support the creation of training materials, certification programs, and operational playbooks for Intuit tools and accounting processes
Ensure consistent knowledge transfer and ongoing skill development.
Operational Design & Service Delivery
Collaborate with Operations and Delivery leaders to design scalable accounting support solutions
Optimize workflows and operational processes to improve service efficiency and quality
Support implementation of tools and automation to enhance accounting service delivery
Ensure compliance with Service Level Agreements (SLAs) and performance standards across all accounts
Manage communications between clients and internal teams and resolving key client issues and escalations
Client and Stakeholder Collaboration
Work with account management and client leadership teams to understand client accounting needs
Provide subject matter expertise to support solution design and service implementation
Build trusted relationships with both internal stakeholders and external clients
Process Improvement
Identify opportunities to improve operational efficiency, service quality, and knowledge management
Implement process improvements and automation in accounting workflows where possible.
General
Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role
Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement
Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy
Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements
Skills and Qualifications
Experience
6+ years of accounting or finance operations experience
Experience with Intuit tools (QuickBooks ecosystem preferred)
Experience leading accounting teams or finance operations teams
Experience working in consulting, outsourcing, shared services, or client delivery environments preferred
Experience partnering with training or enablement teams to develop learning content
Proven leadership experience preferred, with the ability to grow into and potentially lead larger accounting operations over
Education
Bachelor’s degree in accounting, Finance, or Business Administration
CPA or equivalent accounting certification preferred
Competencies
High level of strategic thinking with the ability to execute tactically
Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
Ability to develop and articulate a clear strategic vision for the Account Management function that aligns with overall business goals
Evident track record of leading digital transformation initiatives or leveraging cutting-edge technology to improve client outcomes + measurable improvements across enterprise-level KPIs
Expertise in building and maintaining strong, long-lasting relationships with key clients and stakeholders
Lead, Inspire and develop high performing teams
Consultative Sales Approach
Cross Functional Collaboration
Performance Management and Accountability
Financial Acumen
Change Management
Customer-Centric Mindset
Up-to-date knowledge of industry trends, competitive landscape, and best practices in account management
Technical Skills
Accounting operations (AP, AR, GL)
Financial reporting and reconciliation processes
IFRS and US GAAP knowledge
Intuit tools expertise (QuickBooks ecosystem)
Accounting process optimization
Soft Skills
Strong analytical and problem-solving abilities
Excellent English communication skills
Ability to work in fast-paced, dynamic environments
Strong organizational and project management skills
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
-
#LI-MAM
#LI-Remote
#LI-CostaRica
Apply To This Job
Job Responsibilities
Domain Leadership
Serve as the accounting subject matter expert for services involving Intuit tools (e.g., QuickBooks ecosystem) and accounting operations
Define best practices for accounting processes including AP, AR, general ledger management, reconciliations, and financial reporting
Provide accounting guidance to delivery teams to ensure accuracy and compliance with IFRS, US GAAP, and standard accounting principles
Team Development & Capability Building
Recruit, develop, and lead a team of accounting specialists fostering a culture of high performance, innovation, accountability, and continuous improvement
Ensure team members have the technical accounting knowledge and platform expertise required to support client operations
Develop capability frameworks and career pathways for accounting specialists
Conduct regular performance evaluations, providing constructive feedback and identifying training and development needs for team members
Drive talent development and succession planning initiatives to strengthen team capabilities
Learning & Training Partnership
Partner with Learning & Development teams to design accounting-specific training programs
Support the creation of training materials, certification programs, and operational playbooks for Intuit tools and accounting processes
Ensure consistent knowledge transfer and ongoing skill development.
Operational Design & Service Delivery
Collaborate with Operations and Delivery leaders to design scalable accounting support solutions
Optimize workflows and operational processes to improve service efficiency and quality
Support implementation of tools and automation to enhance accounting service delivery
Ensure compliance with Service Level Agreements (SLAs) and performance standards across all accounts
Manage communications between clients and internal teams and resolving key client issues and escalations
Client and Stakeholder Collaboration
Work with account management and client leadership teams to understand client accounting needs
Provide subject matter expertise to support solution design and service implementation
Build trusted relationships with both internal stakeholders and external clients
Process Improvement
Identify opportunities to improve operational efficiency, service quality, and knowledge management
Implement process improvements and automation in accounting workflows where possible.
General
Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role
Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement
Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy
Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements
Skills and Qualifications
Experience
6+ years of accounting or finance operations experience
Experience with Intuit tools (QuickBooks ecosystem preferred)
Experience leading accounting teams or finance operations teams
Experience working in consulting, outsourcing, shared services, or client delivery environments preferred
Experience partnering with training or enablement teams to develop learning content
Proven leadership experience preferred, with the ability to grow into and potentially lead larger accounting operations over
Education
Bachelor’s degree in accounting, Finance, or Business Administration
CPA or equivalent accounting certification preferred
Competencies
High level of strategic thinking with the ability to execute tactically
Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
Ability to develop and articulate a clear strategic vision for the Account Management function that aligns with overall business goals
Evident track record of leading digital transformation initiatives or leveraging cutting-edge technology to improve client outcomes + measurable improvements across enterprise-level KPIs
Expertise in building and maintaining strong, long-lasting relationships with key clients and stakeholders
Lead, Inspire and develop high performing teams
Consultative Sales Approach
Cross Functional Collaboration
Performance Management and Accountability
Financial Acumen
Change Management
Customer-Centric Mindset
Up-to-date knowledge of industry trends, competitive landscape, and best practices in account management
Technical Skills
Accounting operations (AP, AR, GL)
Financial reporting and reconciliation processes
IFRS and US GAAP knowledge
Intuit tools expertise (QuickBooks ecosystem)
Accounting process optimization
Soft Skills
Strong analytical and problem-solving abilities
Excellent English communication skills
Ability to work in fast-paced, dynamic environments
Strong organizational and project management skills
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
-
#LI-MAM
#LI-Remote
#LI-CostaRica
Apply To This Job