Desktop/End User Support Technician 2
Job Description:
• maintains, repairs, and troubleshoots desktop hardware and software packages
• responsible for customer service and end-user training
• performs varied activities and moderately complex administrative/operational/customer support assignments
• researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• responds to escalated telephone, email and online requests for technical support
• documents, tracks, and monitors the problem using applicable systems and tools
Requirements:
• 1-3 years of technical experience as a Desktop/End User Support Engineer
• Experienced in researching and resolving technical problems of moderate complexity
• Experienced responding to escalated telephone, email and online requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Bachelor's Degree in Computer Science (Preferred Qualification)
Benefits:
• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
Apply Now
Apply Now
• maintains, repairs, and troubleshoots desktop hardware and software packages
• responsible for customer service and end-user training
• performs varied activities and moderately complex administrative/operational/customer support assignments
• researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• responds to escalated telephone, email and online requests for technical support
• documents, tracks, and monitors the problem using applicable systems and tools
Requirements:
• 1-3 years of technical experience as a Desktop/End User Support Engineer
• Experienced in researching and resolving technical problems of moderate complexity
• Experienced responding to escalated telephone, email and online requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Bachelor's Degree in Computer Science (Preferred Qualification)
Benefits:
• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
Apply Now
Apply Now