Desktop Support Specialist Associate

The University of Michigan's Information and Technology Services (ITS) is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. The role involves providing onsite support for various devices, troubleshooting hardware and software issues, and ensuring excellent customer service.ResponsibilitiesProvide technical support and service restoration, in-person or remotely via phone/chatFollow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripheralsDeliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectationsMaintain accurate asset management recordsSkillsBachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experienceMinimum 1 year working in a role providing end user technical supportProficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restorationExcellent customer service skillsAbility to deliver clear messaging to a variety of audiences/skill levelsBenefitsGenerous time offA retirement plan that provides two-for-one matching contributionsMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesMaternity and Parental LeavesVision and Dental InsuranceCompany OverviewWe are 700+ professionals supporting the U-M community of over 47,000 students, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees. It was founded in undefined, and is headquartered in Ann Arbor, MI, US, with a workforce of 501-1000 employees. Its website is https://its.umich.edu/.Company H1B SponsorshipUniversity of Michigan Information and Technology Services has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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