Deskside Technician

WBM Technologies is a company passionate about technology and committed to community engagement. They are seeking a Deskside Technician to provide onsite and remote support to clients, focusing on resolving incidents and service requests in a dynamic environment. Responsibilities Collects, comprehends, and applies knowledge gathered from experience Identifies and resolves problems in a timely manner Proven ability to manage difficult and/or emotional customer service situations Speaks and writes in clear and persuasive language in positive or negative situations Desire to help build, and be part of, a close-knit team Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices Prioritizes and plans work activities efficiently Takes pride in being at work and ready for work on time and arriving at customer sites on time Follows instructions and procedures and responds to management direction positively Skills Analytical – Collects, comprehends, and applies knowledge gathered from experience Problem Solving – Identifies and resolves problems in a timely manner Customer Service – Proven ability to manage difficult and/or emotional customer service situations Communication – Speaks and writes in clear and persuasive language in positive or negative situations Teamwork – Desire to help build, and be part of, a close-knit team Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices Time Management – Prioritizes and plans work activities efficiently Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time Dependability – Follows instructions and procedures and responds to management direction positively Ability Write in both French and English High School diploma or equivalent CompTIA A+ or equivalent experience 1-2 years of previous Deskside experience Good communication, time management and mathematical skills Dependable and reliable Attention to detail and documentation – you take pride in your work Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals Clean criminal record and driving abstract Benefits Medical, dental, and disability coverage Attractive group RRSP Company Overview WBM Technologies is a Western Canadian leader in the provision of outcome-driven information technology solutions. It was founded in 1950, and is headquartered in Saskatoon, Saskatchewan, CAN, with a workforce of 501-1000 employees. Its website is