Desk Based Subsidence Engineer
Desk Based Subsidence Engineer
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Patrick Clark
Description
New Opportunity supportive management
Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).
#INDUKI
What will your day look like:
Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.
Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.
Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.
Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.
Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.
Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.
Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.
Knowledge and Abilities:
Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this, Experience is considered. ✓ Detailed knowledge of structural defects affecting buildings ✓ Ability to diagnose the cause of damage without visiting, based on information collected by others ✓ Detailed knowledge of subsidence engineering / surveying ✓ Experience of the insurance industry and understanding of insurance liability ✓ Ability to influence, negotiate and obtain agreement where required ✓ Ability to assess and resolve problems and find solutions ✓ Excellent interpersonal skills ✓ Good time management skills and ability to prioritise in order to meet deadlines
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apply To This Job
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Patrick Clark
Description
New Opportunity supportive management
Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).
#INDUKI
What will your day look like:
Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.
Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.
Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.
Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.
Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.
Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.
Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.
Knowledge and Abilities:
Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this, Experience is considered. ✓ Detailed knowledge of structural defects affecting buildings ✓ Ability to diagnose the cause of damage without visiting, based on information collected by others ✓ Detailed knowledge of subsidence engineering / surveying ✓ Experience of the insurance industry and understanding of insurance liability ✓ Ability to influence, negotiate and obtain agreement where required ✓ Ability to assess and resolve problems and find solutions ✓ Excellent interpersonal skills ✓ Good time management skills and ability to prioritise in order to meet deadlines
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apply To This Job