Designer, Instructional
%3Cdiv class=%22SCXW47310021 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cdiv class=%22OutlineElement Ltr SCXW47310021 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Ch3 data-section-id=%221ne1dpy%22 data-start=%2276%22 data-end=%22106%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%2280%22 data-end=%22106%22%3EInstructional Designer%3C/strong%3E%3C/span%3E%3C/h3%3E%3Ch3 data-section-id=%22rxbt5q%22 data-start=%22465%22 data-end=%22485%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%22469%22 data-end=%22485%22%3ERole Summary%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cp data-start=%22486%22 data-end=%22848%22%3EAs an Instructional Designer, you will play a critical role in understanding business and learner needs and transforming them into effective training solutions. You will design and deliver engaging learning experiences that support onboarding, upskilling, and performance improvement for employees, directly impacting customer experience and business outcomes.%3C/p%3E%3Cp data-start=%22850%22 data-end=%22994%22%3EThis role involves managing training content, knowledge bases, and learning programs using modern instructional design practices and technology.%3C/p%3E%3Ch3 data-section-id=%22165gfiz%22 data-start=%221001%22 data-end=%221029%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%221005%22 data-end=%221029%22%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cul data-start=%221031%22 data-end=%221963%22%3E%3Cli data-section-id=%22j9tdwp%22 data-start=%221031%22 data-end=%221193%22%3E%3Cstrong data-start=%221033%22 data-end=%221063%22%3EKnowledge Base Management:%3C/strong%3E Develop and optimize knowledge management strategies to ensure content is accurate, structured, and aligned with business goals%3C/li%3E%3Cli data-section-id=%221bot7g4%22 data-start=%221194%22 data-end=%221339%22%3E%3Cstrong data-start=%221196%22 data-end=%221230%22%3ELearning Design %26amp; Development:%3C/strong%3E Create engaging e-learning, instructor-led, and blended learning solutions using adult learning principles%3C/li%3E%3Cli data-section-id=%22zpa2pv%22 data-start=%221340%22 data-end=%221466%22%3E%3Cstrong data-start=%221342%22 data-end=%221366%22%3EResearch %26amp; Analysis:%3C/strong%3E Conduct SME interviews, focus groups, and usability assessments to improve learning effectiveness%3C/li%3E%3Cli data-section-id=%228nnl8r%22 data-start=%221467%22 data-end=%221579%22%3E%3Cstrong data-start=%221469%22 data-end=%221490%22%3EData %26amp; Analytics:%3C/strong%3E Track training performance, analyze data, and implement improvements based on insights%3C/li%3E%3Cli data-section-id=%22svv5pi%22 data-start=%221580%22 data-end=%221704%22%3E%3Cstrong data-start=%221582%22 data-end=%221607%22%3EQuality %26amp; Governance:%3C/strong%3E Ensure high-quality content and maintain governance standards within LMS and knowledge systems%3C/li%3E%3Cli data-section-id=%22iqyagn%22 data-start=%221705%22 data-end=%221843%22%3E%3Cstrong data-start=%221707%22 data-end=%221742%22%3ECross-functional Collaboration:%3C/strong%3E Work closely with SMEs, project managers, and training teams to build impactful learning solutions%3C/li%3E%3Cli data-section-id=%22avq73q%22 data-start=%221844%22 data-end=%221963%22%3E%3Cstrong data-start=%221846%22 data-end=%221869%22%3ELearner Experience:%3C/strong%3E Apply human-centered design and agile methodologies to enhance engagement and effectiveness%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3 data-section-id=%221oxfx0t%22 data-start=%221970%22 data-end=%222001%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%221974%22 data-end=%222001%22%3ERequired Qualifications%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cul data-start=%222003%22 data-end=%222782%22%3E%3Cli data-section-id=%221hwm3qh%22 data-start=%222003%22 data-end=%222092%22%3EMinimum %3Cstrong data-start=%222013%22 data-end=%222039%22%3E3+ years of experience%3C/strong%3E in instructional design and e-learning development%3C/li%3E%3Cli data-section-id=%221xe82f1%22 data-start=%222093%22 data-end=%222168%22%3EHands-on experience with tools like %3Cstrong data-start=%222131%22 data-end=%222155%22%3EArticulate Storyline%3C/strong%3E or similar%3C/li%3E%3Cli data-section-id=%227qalzy%22 data-start=%222169%22 data-end=%222258%22%3EStrong understanding of %3Cstrong data-start=%222195%22 data-end=%222220%22%3EAdult Learning Theory%3C/strong%3E and instructional design principles%3C/li%3E%3Cli data-section-id=%22wd46aq%22 data-start=%222259%22 data-end=%222325%22%3EExperience in %3Cstrong data-start=%222275%22 data-end=%222323%22%3Eknowledge management and content structuring%3C/strong%3E%3C/li%3E%3Cli data-section-id=%2215e58v%22 data-start=%222326%22 data-end=%222400%22%3EProficiency in %3Cstrong data-start=%222343%22 data-end=%222363%22%3EMicrosoft Office%3C/strong%3E (advanced PowerPoint, basic Excel)%3C/li%3E%3Cli data-section-id=%224m6nxu%22 data-start=%222401%22 data-end=%222463%22%3EFamiliarity with %3Cstrong data-start=%222420%22 data-end=%222461%22%3ELearning Management Systems (LMS/LXP)%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22jl20w2%22 data-start=%222464%22 data-end=%222523%22%3EStrong %3Cstrong data-start=%222473%22 data-end=%222521%22%3Eproject management and organizational skills%3C/strong%3E%3C/li%3E%3Cli data-section-id=%225ps0kk%22 data-start=%222524%22 data-end=%222599%22%3EAbility to %3Cstrong data-start=%222537%22 data-end=%222562%22%3Eanalyze learning data%3C/strong%3E and measure training effectiveness%3C/li%3E%3Cli data-section-id=%22iw0v1r%22 data-start=%222600%22 data-end=%222675%22%3EExcellent %3Cstrong data-start=%222612%22 data-end=%222673%22%3Ecommunication, technical writing, and facilitation skills%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22lc4e85%22 data-start=%222676%22 data-end=%222741%22%3EStrong attention to detail and continuous improvement mindset%3C/li%3E%3Cli data-section-id=%22mihdbd%22 data-start=%222742%22 data-end=%222782%22%3EAbility to work in %3Cstrong data-start=%222763%22 data-end=%222780%22%3EUS time zones%3C/strong%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3 data-section-id=%221p0j281%22 data-start=%222789%22 data-end=%222821%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%222793%22 data-end=%222821%22%3EPreferred Qualifications%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cul data-start=%222823%22 data-end=%222952%22%3E%3Cli data-section-id=%221nlkeu3%22 data-start=%222823%22 data-end=%222891%22%3EExperience in contact center or customer experience environments%3C/li%3E%3Cli data-section-id=%221lcgd3f%22 data-start=%222892%22 data-end=%222952%22%3EExposure to global or enterprise-level learning programs%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3 data-section-id=%224rodp8%22 data-start=%222959%22 data-end=%222986%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%222963%22 data-end=%222986%22%3EWhat You Can Expect%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cul data-start=%222988%22 data-end=%223329%22%3E%3Cli data-section-id=%221x6ed3g%22 data-start=%222988%22 data-end=%223052%22%3EOpportunities for career growth and professional development%3C/li%3E%3Cli data-section-id=%22ndu3bi%22 data-start=%223053%22 data-end=%223120%22%3EA collaborative, inclusive, and purpose-driven work environment%3C/li%3E%3Cli data-section-id=%2213n7t0r%22 data-start=%223121%22 data-end=%223161%22%3EA global team of continuous learners%3C/li%3E%3Cli data-section-id=%221aukxsv%22 data-start=%223162%22 data-end=%223225%22%3ECompetitive compensation, performance bonuses, and benefits%3C/li%3E%3Cli data-section-id=%22uu1oup%22 data-start=%223226%22 data-end=%223278%22%3EPaid time off, wellness, and healthcare benefits%3C/li%3E%3Cli data-section-id=%2219siw47%22 data-start=%223279%22 data-end=%223329%22%3EAdditional perks such as tuition reimbursement%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EAbout TTEC%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-themecolor:text1;%22%3EOur business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-hansi-theme-font:minor-latin;mso-themecolor:text1;%22%3ETTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-hansi-theme-font:minor-latin;mso-themecolor:text1;%22%3E%3Cstrong%3ERemote%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E