Deployment Strategist, Financial Institutions

Job Description: • Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of TRM's platform within their compliance, risk, and investigative functions. • Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations. • Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams. • Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs. • Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction. • Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes. • Proactively identify early signals of churn risk and implement effective mitigation strategies. • Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks. • Draft and send client alerts about new sanctions and tool updates within hours; validate client traces and gather intelligence on VASPs promptly; respond to urgent client inquiries as needed. Requirements: • 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking). • Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential. • Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions. • Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts. • Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives. • Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly. • Strong collaboration skills and ability to influence outcomes in cross-functional settings. • Willingness and ability to travel within the United States as required. Benefits: • Generous benefits, including PTO, Holidays, and Parental Leave for full time employees. • $128,000 – $148,000 base + variable and equity • Fully remote Customer success Team • Offsites, regional meetups, virtual coffee chats, and onboarding buddies • Professional development and growth opportunities Apply tot his job