Bilingual Recovery Representative - ESC

ESC Corporate Services Ltd. is an experienced provider delivering solutions that unite public records data and customer authentication. They are seeking a Bilingual Recovery Representative I to manage recovery files, coordinate repossession and liquidation of assets, and handle customer interactions while ensuring compliance with recovery processes and regulations. Responsibilities Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets Follow recovery process and apply all applicable rules Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported) Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province Perform necessary tasks related to quality control parameters by ensuring all processes are followed Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager Other administrative duties, as required Skills Ability to speak, write, and read in French & English fluently is required Some post-secondary education coupled with 1-3 years of experience Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer Ability to work in a fast-paced environment, work under pressure, tight deadlines Benefits Competitive salary and benefits package Hybrid work schedule Recognition programs New modern workspace close to transportation Company Overview Esc Corporate Services is a search engine information services company located in Toronto. It was founded in 2010, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is