Data & Reporting Analyst
Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Data & Reporting Analyst role focuses on maintaining high-quality data and developing standardized Power BI dashboards and reports to support operational data and reporting across the business unit. Responsibilities Support data integrity and consistency across workforce, productivity, and operational reporting Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR) Develop, maintain, and enhance standardized Power BI dashboards and reports Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions Support ongoing reporting refreshes, enhancements, and issue resolution Assist with documentation of reporting standards, data sources, and business logic Skills Bachelor's degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field 1–3 years of experience in data analysis, reporting, or business intelligence Good experience with Power BI (dashboard development, visuals, basic DAX) Working knowledge of SQL for data extraction, validation, and analysis Understanding of data quality concepts, KPI definitions, and reporting standards Experience working with structured datasets (facts/dimensions) Strong attention to detail and ability to identify data issues and inconsistencies Good communication skills with the ability to explain data concepts to non-technical stakeholders Experience supporting Workforce Management, operational reporting, or productivity analytics Exposure to data governance practices and data dictionaries Familiarity with cloud-based data platforms (Azure preferred) Experience working with standardized or enterprise reporting frameworks Knowledge of Agile or structured delivery environments Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is