Customer Support Specialist, Remote
Job Highlights:Compensation: a competitive salaryStart Date: Immediate openings availablePosition: Customer Support Specialist, RemoteCompany: WorkwarpLocation: Remote  We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, youÂll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.
The... ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) thatÂs on a mission to build a better world for dogs and the people who love them.
This role will be required to provide Saturday and Sunday support.
What YouÂll Do
 Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
 Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
 Anticipate customers needs by proactively providing education, support, & guidance every step of the way in their puppy search
 Effectively and comfortably handle escalated interactions while leading with empathy
 Make human connections, build trust, and foster lifelong relationships with puppy buyers
 Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors
What WeÂre Looking For
 At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
 Exceptional verbal (phone) and written communication skills
 Positive, flexible attitude with the ability to nimbly embrace change quickly
 Energized by helping people and eager to interact directly with customers
 Ability to build trust quickly and navigate challenging conversations successfully
 Well-organized, attentive to details & skilled in multitasking
 Excellent judgment and problem solving skills
What YouÂll Love About Working Here
 YouÂll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
 YouÂll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
 YouÂll have tremendous opportunities for career development and growth
 YouÂll get great benefits, unlimited PTO, and 401(k) matching
The anticipated salary range for the role is $45,000 to $65,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.
Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please donÂt hesitate to let us know. We welcome candidates of all backgrounds and perspectives Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
The... ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) thatÂs on a mission to build a better world for dogs and the people who love them.
This role will be required to provide Saturday and Sunday support.
What YouÂll Do
 Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
 Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
 Anticipate customers needs by proactively providing education, support, & guidance every step of the way in their puppy search
 Effectively and comfortably handle escalated interactions while leading with empathy
 Make human connections, build trust, and foster lifelong relationships with puppy buyers
 Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors
What WeÂre Looking For
 At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
 Exceptional verbal (phone) and written communication skills
 Positive, flexible attitude with the ability to nimbly embrace change quickly
 Energized by helping people and eager to interact directly with customers
 Ability to build trust quickly and navigate challenging conversations successfully
 Well-organized, attentive to details & skilled in multitasking
 Excellent judgment and problem solving skills
What YouÂll Love About Working Here
 YouÂll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
 YouÂll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
 YouÂll have tremendous opportunities for career development and growth
 YouÂll get great benefits, unlimited PTO, and 401(k) matching
The anticipated salary range for the role is $45,000 to $65,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.
Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please donÂt hesitate to let us know. We welcome candidates of all backgrounds and perspectives Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now