Customer Support Specialist, Part-Time – Weekend Availability Required
Job Description:
• Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.
• Engage with customers daily through high-volume phone, chat, email, and social media platform interactions.
• Support escalated customer issues involving complex hardware and software challenges with Skylight devices.
• Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.
• Be a supportive peer and thought partner with our Customer Service Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.
• Contribute to project-based work as needed to support team goals and enhance the customer experience.
• Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.
Requirements:
• 2+ years of high-volume, front-line customer service experience
• Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system
• Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others
• Strong communication skills across email, phone, and chat
• Previous experience working in an agile startup environment
• Demonstrated talent for rapidly mastering new technology and becoming a product expert
• A consistent, reliable Wi-Fi connection is required for this role
• Must be comfortable working on a Mac and communicating in the Slack platform
Benefits:
• 64 hours of accrued sick time annually
• Loaned laptop upon hire
• Loaned Skylight Calendar upon hire
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• Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.
• Engage with customers daily through high-volume phone, chat, email, and social media platform interactions.
• Support escalated customer issues involving complex hardware and software challenges with Skylight devices.
• Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.
• Be a supportive peer and thought partner with our Customer Service Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.
• Contribute to project-based work as needed to support team goals and enhance the customer experience.
• Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.
Requirements:
• 2+ years of high-volume, front-line customer service experience
• Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system
• Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others
• Strong communication skills across email, phone, and chat
• Previous experience working in an agile startup environment
• Demonstrated talent for rapidly mastering new technology and becoming a product expert
• A consistent, reliable Wi-Fi connection is required for this role
• Must be comfortable working on a Mac and communicating in the Slack platform
Benefits:
• 64 hours of accrued sick time annually
• Loaned laptop upon hire
• Loaned Skylight Calendar upon hire
Apply tot his job
Apply To this Job