Customer Support Specialist (Chinese & Malay Speaking)

About UsLittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.Your MissionBe the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.What You’ll DoProvide responsive, empathetic, and clear support to users via live chat, email, and callsHandle inquiries and issues related to our platform, working closely with internal teams to resolve themMaintain accurate records of customer interactions and feedbackAssist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and MalaySupport onboarding of new users with product walkthroughs and trainingCollaborate with product and technical teams to report issues and suggest improvementsHelp ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)What We’re Looking For2+ years of experience in customer support, preferably in SaaS, tech, or educationProficiency in Chinese and Malay (spoken and written) is a mustStrong communication skills and a customer-first mindsetFamiliarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plusComfortable working remotely and across time zonesStrong organizational and problem-solving skillsAble to work independently and as part of a diverse, multicultural teamWhy Join UsMeaningful work supporting educators and children across AsiaDynamic, fast-paced startup culture with room for growthRemote-friendly, flexible work environmentCompetitive salary with performance-based bonusesOriginally posted on Himalayas

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