Customer Support Specialist

We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations—every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied.Key Responsibilities:Answer every incoming call promptly — this is non-negotiable and a core part of the role.Actively listen to understand the caller’s request or concern.Handle and resolve requests directly when they fall under the following categories:Creating a new accountBooking a parking spotUpdating payment methodsProviding rates or availability for specific locationsAnswering general questions about our recent Store My Truck acquisitionFor requests outside these categories:Clearly document the customer’s needs or issueEscalate to the appropriate internal team without delayDemonstrate strong communication and problem-solving skillsMaintain a customer-first attitude with the ability to stay calm under pressureEnsure accurate documentation of all calls and actions takenExperience in phone-based customer support is a plusSpanish language proficiency is appreciated but not requiredWorking conditions:Working schedule:2 Shifts : 1st - 5pm EST - 9am EST2nd - 9am EST - 5pm ESTA supportive teamCompetitive Salary in USDRemote mode of work10+ business days of paid time offEnglish coursesEquipment providedProven experience in a customer-facing role, preferably phone-based supportAbility to answer and manage high volumes of calls with professionalism and urgencyExcellent verbal communication and active listening skillsAbility to multitask—document calls, search systems, and resolve issues in real timeStrong problem-solving mindset and the ability to work independentlyDetail-oriented with a focus on accurate documentation and escalation when neededComfortable using basic CRM or support ticketing tools (training provided)Reliable internet connection and quiet workspace (for remote roles)Spanish-speaking is a plus, but not required

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