Customer Support Specialist
Role: Customer Support SpecialistResponsibilities:
Communicate effectively with customers via inbound phone calls and emails
Respond quickly and efficiently to customer inquiries through several technological platforms, including a ticketing system...
Effectively navigate diverse customer inquiries and collaborate with internal support teams to ensure exceptional customer serviceMaintain a high level of professionalism and phone etiquette at all times
Navigate and resolve complex customer inquiries through Freshdesk ticketing system in a fast paced environment
Effectively extinguish customer complaints by consistently following our Standard Operating Procedures
Cover Monday-Friday shifts that rotate between 7:30am-3:30pm CST and 10am-6pm CST
Experience:
2-3 years of Previous experience in IT/technical support is preferred
1-2 years of General Customer Support and inbound call experience is preferred
Strong communication skills, both verbal and written
Ability to quickly analyze customer needs and provide suitable solutions
Ability to communicate effectively with internal teams to describe complex situations
Familiarity with utilizing ticketing systems
This position offers a competitive salary, opportunities for career growth, and a dynamic work environment. If you are passionate about delivering excellent customer service and possess the essential skill sets, we encourage you to apply for the Customer Support Specialist role.
Job Type: Full-time
Pay: From $47,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Pay: $47,000.00 per year
Work Location: Remote
Apply Now
Communicate effectively with customers via inbound phone calls and emails
Respond quickly and efficiently to customer inquiries through several technological platforms, including a ticketing system...
Effectively navigate diverse customer inquiries and collaborate with internal support teams to ensure exceptional customer serviceMaintain a high level of professionalism and phone etiquette at all times
Navigate and resolve complex customer inquiries through Freshdesk ticketing system in a fast paced environment
Effectively extinguish customer complaints by consistently following our Standard Operating Procedures
Cover Monday-Friday shifts that rotate between 7:30am-3:30pm CST and 10am-6pm CST
Experience:
2-3 years of Previous experience in IT/technical support is preferred
1-2 years of General Customer Support and inbound call experience is preferred
Strong communication skills, both verbal and written
Ability to quickly analyze customer needs and provide suitable solutions
Ability to communicate effectively with internal teams to describe complex situations
Familiarity with utilizing ticketing systems
This position offers a competitive salary, opportunities for career growth, and a dynamic work environment. If you are passionate about delivering excellent customer service and possess the essential skill sets, we encourage you to apply for the Customer Support Specialist role.
Job Type: Full-time
Pay: From $47,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Pay: $47,000.00 per year
Work Location: Remote
Apply Now