Customer Support Representative (WFH) in Boston, MA

Job title: Customer Support Representative (WFH) in Boston, MA at Newport Associates

Company: Newport Associates

Job description: Are you passionate about travel and seeking a flexible, work-from-home opportunity? Join our globally connected, remote-friendly team, where we specialize in seamless ticketing and travel services for clients worldwide. With decades of industry expertise, we offer a supportive environment where you can build a fulfilling career in travel—no prior experience required!Your Role: Ticketing & Booking Support

Assist clients with booking flights, cruises, train tickets, and other travel arrangements
Verify availability, pricing, and travel regulations before confirming reservations
Ensure bookings align with client preferences, schedules, and budgets
Manage modifications, cancellations, and rebookings as needed
Client Assistance

Communicate via phone, email, and chat to understand travel needs
Provide personalized recommendations on routes, airlines, and seating options
Address inquiries, resolve booking issues, and handle special requests professionally
Administrative Support

Maintain accurate records of bookings, payments, and client interactions
Process payments and send confirmations promptly
Stay informed on airline policies, travel restrictions, and industry trends
Why Join Us?✅ Work from anywhere with a fully remote position
✅ Comprehensive training provided—no experience necessary
✅ Exclusive travel perks & discounts for personal use
✅ Supportive team environment with mentorship and career growth opportunities
✅ Unlimited earning potential with performance-based incentivesWhat We’re Looking For:

Strong communication skills (bilingual is a plus!)
Excellent organization, problem-solving, and attention to detail
Customer service or ticketing experience is a bonus—but we’ll train you!
Self-motivated and independent, able to thrive in a remote environment
Basic computer proficiency (experience with booking platforms & CRM tools is helpful but not required)
Turn Your Passion for Travel Into a Career!Ready to start your journey in the travel industry? Apply today and take the first step toward a flexible, rewarding remote career! ✈️Powered by JazzHR

Expected salary:

Location: Boston, MA

Job date: Sat, 22 Feb 2025 03:40:39 GMT

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