[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Squaremouth, a leading provider of travel insurance solutions, is committed to ensuring that travelers have peace of mind while exploring the world. They are seeking a Remote Call Center Agent to assist consumers in choosing the right travel insurance policies by providing exceptional customer service and guiding them through the selection process. Responsibilities Engage with customers via phone, email, and chat to understand their travel insurance needs Educate customers about our insurance products, including coverage options, benefits, and pricing Assist customers in comparing different insurance plans to help them make informed decisions Address customer concerns, questions, and objections in a professional and courteous manner Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance Skills Strong customer service and computer skills Excellent written and oral communication Attention to detail is imperative Ability to work independently in a remote environment and manage time effectively Background verification must not inhibit ability to obtain insurance licenses Candidates must have reliable internet/wifi - Internet connection speed-test required Previous experience in a customer service or sales role, preferably in the insurance or travel industry Strong active listening and problem-solving abilities Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes High school diploma or equivalent Remote/Work From Home experience preferred Additional education or certifications in customer service or insurance is advantageous Benefits Health/dental/vision/life/disability insurance FSA HSA 401(k) accounts Paid-time-off benefits Eligible bonuses Equity and commissions for some positions Company Overview Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. It was founded in 2015, and is headquartered in Summit, New Jersey, USA, with a workforce of 501-1000 employees. Its website is