Customer Support Representative
About Us:Since 1991, Spring Footwear Corp. has been a trusted leader in the footwear industry; delivering high-quality, stylish, comfort-driven shoes that make a difference in people’s lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction.We’re looking for a Direct-to-Consumer (D2C) Customer Support Representative to be the front-line voice of our brand; supporting our growing e-commerce presence across Shopify, Amazon, Walmart, and more. If you’re a proactive problem-solver with a passion for people, we want you on our team!What You’ll Do:
Serve as the primary point of contact for customers via phone, email, and live chat
Resolve product questions, order issues, and order returns with empathy and professionalism
Support customers on multiple platforms: Shopify, Gorgias, Amazon Seller Central, Walmart Seller Center
Troubleshoot account concerns, assist with navigation, and guide users through our online experience
Document all interactions with detail and accuracy for smooth case resolution
Collaborate cross-functionally with other departments to resolve escalated cases
Stay informed on product updates, promotions, and procedures to serve as a product expert
Help drive retention by upselling when appropriate and creating experiences that inspire loyalty
What You’ll Bring:
1–2 years of D2C customer service or retail support experience
Strong written and verbal communication skills—empathetic, clear, and customer-focused
Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
Familiarity with footwear or retail product lines (or a willingness to learn quickly)
Proficient in Microsoft Word, Excel, Outlook
Excellent multitasking and time-management skills
A calm, solution-oriented mindset under pressure
A proactive, dependable, and team-first attitude
Why Join Spring Footwear?
Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
A dynamic, supportive team that celebrates wins and encourages growth
The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
Employee discounts across all Spring Footwear brands
How to Apply:Ready to make your mark on a customer-focused team that’s redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you’re the perfect fit for this role.We look forward to welcoming the next member of the Spring Footwear family!
Apply for the job now!
Apply Now
Serve as the primary point of contact for customers via phone, email, and live chat
Resolve product questions, order issues, and order returns with empathy and professionalism
Support customers on multiple platforms: Shopify, Gorgias, Amazon Seller Central, Walmart Seller Center
Troubleshoot account concerns, assist with navigation, and guide users through our online experience
Document all interactions with detail and accuracy for smooth case resolution
Collaborate cross-functionally with other departments to resolve escalated cases
Stay informed on product updates, promotions, and procedures to serve as a product expert
Help drive retention by upselling when appropriate and creating experiences that inspire loyalty
What You’ll Bring:
1–2 years of D2C customer service or retail support experience
Strong written and verbal communication skills—empathetic, clear, and customer-focused
Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
Familiarity with footwear or retail product lines (or a willingness to learn quickly)
Proficient in Microsoft Word, Excel, Outlook
Excellent multitasking and time-management skills
A calm, solution-oriented mindset under pressure
A proactive, dependable, and team-first attitude
Why Join Spring Footwear?
Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
A dynamic, supportive team that celebrates wins and encourages growth
The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
Employee discounts across all Spring Footwear brands
How to Apply:Ready to make your mark on a customer-focused team that’s redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you’re the perfect fit for this role.We look forward to welcoming the next member of the Spring Footwear family!
Apply for the job now!
Apply Now