Customer Support Manager (Spanish-speaking)
About Clearly
Clearly's goal is to make mental health support accessible, reliable, and effective. We connect people with licensed psychologists and psychotherapists to help them reach their personal goals. We are a growing platform combining tech and empathy, and we need the right person to help us expand in Spain.
The Role
We are looking for a Customer Support Manager and help us deliver a high-quality mental health support experience across Spain. In this role, you will be the main point of contact for clients and therapists, ensuring fast, empathetic, and effective communication throughout the customer journey. You will play an important role in helping people access the right support while maintaining smooth operations and strong service quality.
What You Will Do
Monitor incoming applications, messages, and support requests
Respond to client and therapist questions in chat in a timely manner
Support leads through the journey from inquiry to session booking
Maintain high-quality communication with both clients and therapists
Help resolve payment-related questions and issues
Manually match therapists with clients when needed
Update client, application, and payment statuses in the CRM
Identify recurring customer issues and suggest process improvements
Help ensure a supportive, trustworthy, and professional experience for users in Spain
What We Are Looking For
Native or fluent Spanish and English (Conversational)
Experience in a communication-heavy role
Previous experience in customer support, customer service, operations, or administration
Strong organizational and time management skills
Ability to manage a high volume of requests efficiently
Availability for around 40 working hours per week, depending on workload
Strong empathy and customer-first mindset
Interest in the mental health and wellbeing sector in Spain
What We Offer
Opportunity to work on a meaningful product in the mental health and wellbeing space in Spain
Fully remote work with flexibility
Work schedule aligned with Spanish time zone
Supportive, collaborative, and mission-driven team
Ability to influence customer experience and internal processes
Competitive salary based on your experience and qualifications
Paid vacation and sick leave according to company policy
Professional growth opportunities in a growing digital health company
Apply To This Job
Clearly's goal is to make mental health support accessible, reliable, and effective. We connect people with licensed psychologists and psychotherapists to help them reach their personal goals. We are a growing platform combining tech and empathy, and we need the right person to help us expand in Spain.
The Role
We are looking for a Customer Support Manager and help us deliver a high-quality mental health support experience across Spain. In this role, you will be the main point of contact for clients and therapists, ensuring fast, empathetic, and effective communication throughout the customer journey. You will play an important role in helping people access the right support while maintaining smooth operations and strong service quality.
What You Will Do
Monitor incoming applications, messages, and support requests
Respond to client and therapist questions in chat in a timely manner
Support leads through the journey from inquiry to session booking
Maintain high-quality communication with both clients and therapists
Help resolve payment-related questions and issues
Manually match therapists with clients when needed
Update client, application, and payment statuses in the CRM
Identify recurring customer issues and suggest process improvements
Help ensure a supportive, trustworthy, and professional experience for users in Spain
What We Are Looking For
Native or fluent Spanish and English (Conversational)
Experience in a communication-heavy role
Previous experience in customer support, customer service, operations, or administration
Strong organizational and time management skills
Ability to manage a high volume of requests efficiently
Availability for around 40 working hours per week, depending on workload
Strong empathy and customer-first mindset
Interest in the mental health and wellbeing sector in Spain
What We Offer
Opportunity to work on a meaningful product in the mental health and wellbeing space in Spain
Fully remote work with flexibility
Work schedule aligned with Spanish time zone
Supportive, collaborative, and mission-driven team
Ability to influence customer experience and internal processes
Competitive salary based on your experience and qualifications
Paid vacation and sick leave according to company policy
Professional growth opportunities in a growing digital health company
Apply To This Job