Customer Support Clerk

Berkheimer Tax Innovations has been a leader in tax collection services across Pennsylvania for 90 years. They are currently seeking a Customer Support Clerk to provide support to taxpayers through in-person and phone assistance, manage tax account processing, and ensure timely completion of tasks. Responsibilities Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries Process tax forms & post payments to proper accounts Complete all tasks in a timely manner while meeting company standards Skills Detail-oriented individuals Ability to provide face-to-face support Ability to answer incoming phone calls Ability to process tax forms and post payments to proper accounts Ability to complete all tasks in a timely manner while meeting company standards Bilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate Benefits Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Travel Insurance Business casual work environment Company Overview Berkheimer is an administration company that offers tax services for businesses and organizations. It was founded in 1936, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is