Customer Support Associate I

Human Interest is a high-growth fintech company on a mission to provide retirement benefits to all lines of work. As a Customer Support Associate, you will be the frontline face of the company, helping customers maximize their retirement savings platform and providing exceptional service across various communication channels. Responsibilities Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations Work cross-functionally with internal and external partners to solve customer issues Service a geographically diverse customer base Provide best in class customer service Work in a fast-paced evolving startup environment Manage follow-ups with customers as required Help other areas of the organization when needed Manage performance to company set standards and adhere to a workforce management schedule Skills 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience Passion for serving customers Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball Ability to communicate with confidence, professionalism and empathy over the phone and through email You remain composed in high-stress situations and convey empathy for our customers Meticulous attention to detail - rarely making typos and noticing discrepancies Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Benefits A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Competitive time off and parental leave Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness Lyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefits Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; quarterly lifestyle stipend Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. Company Overview Human Interest is a 401(k) provider that helps employees of small and medium-sized businesses save for retirement. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is