Customer Support Agent - Remote Opportunity with Passes
Join the Team Revolutionizing the Creator Economy!
We're seeking a highly motivated and detail-oriented Customer Support Agent to join our dynamic team at Passes, a Series A startup founded by tech veteran Lucy Guo. As a Customer Support Agent, you'll play a crucial role in delivering exceptional support to our customers and creators, managing DMCA takedowns, and improving content moderation pipelines. This is a full-time, remote opportunity with a competitive salary and benefits package.
About Us
Passes is the premier PG creator platform, empowering content creators to engage with their fans via messaging, live streaming, 1:1 calls, and more. With explosive growth over the last year, we're on track to pay out over $50m to creators in 2024. Our team is comprised of former founders and engineers who have scaled companies to over $7.5b in value.
Responsibilities
Manage DMCA takedown requests and respond to customer inquiries via email and live chat (Intercom)
Review flagged content to ensure compliance with our content Community Guidelines
Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity
Improve content moderation pipelines and contribute to the development of best-in-class support processes
Requirements
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and ability to identify potential issues
Experience with DMCA takedowns, customer support, and chargeback management is a plus
What We Offer
Competitive salary
Unlimited PTO
Occasional paid travel costs to events and off-sites
The chance to work on a world-class team of former founders and engineers who have scaled companies to over $7.5b in value
A collaborative work environment and opportunities for growth and development
Ready to Join the Team?
Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Apply Now and take the first step towards a rewarding career with Passes!
Apply Now
We're seeking a highly motivated and detail-oriented Customer Support Agent to join our dynamic team at Passes, a Series A startup founded by tech veteran Lucy Guo. As a Customer Support Agent, you'll play a crucial role in delivering exceptional support to our customers and creators, managing DMCA takedowns, and improving content moderation pipelines. This is a full-time, remote opportunity with a competitive salary and benefits package.
About Us
Passes is the premier PG creator platform, empowering content creators to engage with their fans via messaging, live streaming, 1:1 calls, and more. With explosive growth over the last year, we're on track to pay out over $50m to creators in 2024. Our team is comprised of former founders and engineers who have scaled companies to over $7.5b in value.
Responsibilities
Manage DMCA takedown requests and respond to customer inquiries via email and live chat (Intercom)
Review flagged content to ensure compliance with our content Community Guidelines
Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity
Improve content moderation pipelines and contribute to the development of best-in-class support processes
Requirements
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and ability to identify potential issues
Experience with DMCA takedowns, customer support, and chargeback management is a plus
What We Offer
Competitive salary
Unlimited PTO
Occasional paid travel costs to events and off-sites
The chance to work on a world-class team of former founders and engineers who have scaled companies to over $7.5b in value
A collaborative work environment and opportunities for growth and development
Ready to Join the Team?
Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Apply Now and take the first step towards a rewarding career with Passes!
Apply Now