Customer Success & Support Specialist
Customer Success & Support Specialist @ Ship.Cars
Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.
Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.
What You’ll Do:
Help customers get the most out of our platform
Manage and coordinate the client pipeline - schedule meetings and product demos
Conduct product demos and support the sales team with retention activities
Collaborate cross-functionally to improve processes and the product
Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities
You’re a Great Fit if You:
Speak and write English fluently
Have experience in customer support, customer success, account management, or a similar role
Enjoy communicating with customers and solving problems
Are organized, detail-oriented, and proactive
Want to learn and grow in a SaaS/product environment
Are open to working fixed US shifts (16:00 – 01:00 CET)
What You’ll Gain:
Hands-on experience with product demos, customer success, and retention
Pipeline and CRM management skills
Growth opportunities in support and product-facing roles
Fixed salary - competitive with standard support roles, no direct sales targets
Fixed schedule: Monday - Friday, 16:00 – 01:00
Modern office and supportive team environment
Ready to Join?
Send your CV in English and be part of the team building the future of auto logistics.
Only shortlisted candidates will be contacted for an interview.
Apply To This Job
Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.
Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.
What You’ll Do:
Help customers get the most out of our platform
Manage and coordinate the client pipeline - schedule meetings and product demos
Conduct product demos and support the sales team with retention activities
Collaborate cross-functionally to improve processes and the product
Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities
You’re a Great Fit if You:
Speak and write English fluently
Have experience in customer support, customer success, account management, or a similar role
Enjoy communicating with customers and solving problems
Are organized, detail-oriented, and proactive
Want to learn and grow in a SaaS/product environment
Are open to working fixed US shifts (16:00 – 01:00 CET)
What You’ll Gain:
Hands-on experience with product demos, customer success, and retention
Pipeline and CRM management skills
Growth opportunities in support and product-facing roles
Fixed salary - competitive with standard support roles, no direct sales targets
Fixed schedule: Monday - Friday, 16:00 – 01:00
Modern office and supportive team environment
Ready to Join?
Send your CV in English and be part of the team building the future of auto logistics.
Only shortlisted candidates will be contacted for an interview.
Apply To This Job