Customer Success Representative

About Defense.comAt Defense.com, we’re on a mission to simplify cybersecurity. Our all-in-one platform helps organizations of all sizes protect their data, meet compliance requirements, and respond to threats—quickly and confidently. We are growing fast and looking for passionate individuals to join our journey.The RoleWe’re looking for a proactive and detail-oriented Customer Success Representative based in the UK. In this role, your primary focus will be conducting service reviews and coordinating onboarding activities to ensure our customers get maximum value from the Defense.com platform.Key ResponsibilitiesLead regular service reviews with customers to assess satisfaction, identify opportunities, and address challengesCoordinate and manage smooth onboarding experiences for new customers, ensuring they are set up for success from day oneAct as the bridge between customers and internal teams, capturing feedback and ensuring follow-up on action itemsMaintain accurate records of customer interactions, onboarding progress, and service outcomes using CRM toolsCollaborate closely with Sales, Product, and Support teams to drive a seamless customer journeyWhat We’re Looking For1-3 years in a customer success, onboarding, or account management role (B2B SaaS or cybersecurity experience is a plus)Excellent communication and relationship-building skillsOrganised, with strong time-management and coordination abilitiesTech-savvy and comfortable learning new tools and platformsBased in the UK and available for occasional in-person team meetings or client visits if neededWhat We OfferCompetitive salary and benefits packageFully remote working environmentOpportunities for growth and professional developmentA mission-driven company culture focused on innovation, collaboration, and trustJoin UsIf you're passionate about delivering great customer experiences and want to play a key role in helping businesses stay secure, we’d love to hear from you.Originally posted on Himalayas

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