Customer Success Partner

Protolabs is a leader in digital manufacturing, committed to building a diverse team. The Customer Success Partner role involves providing excellent service to customers, managing customer inquiries, and ensuring smooth communication between departments.ResponsibilitiesVerify the accuracy of customer purchase ordersEnter customer orders and understand all aspects of the order process and workflowReconcile and verify customer payments for open ordersServe as a key liaison between departments to ensure customer issues are communicated and escalated appropriatelyMaintain customer database accuracy with the assistance of the Customer Service CoordinatorProcess incoming customer inquiries and triage appropriately within the organizationHandle customer correspondence via phone and email and work with customers to resolve customer questions and concernsAssist in maintaining team metricsPerform other related duties as assignedSkillsHigh School Diploma or equivalent1-2 years of related Customer Service experienceAttention to DetailCustomer and Client FocusedDecision-Making/JudgementOpen Communication/TransparencyProficient in Microsoft productsMust have a pleasant phone voice and ability to speak clearlyAbility to perform multiple functions simultaneouslyAbility to quickly adapt to new systems and programsStrong attention to detail and ability to troubleshoot and find resolutionAbility to leverage resources and think creatively to resolve customer issuesProficient using a computer and able to accurately type 40 wpmCollege degreeCustomer Service experience in a manufacturing environmentExperience working in a fast-paced, dynamic environmentExperience working in a team-centric, pool concept environmentBenefitsHealth Insurance: Traditional OR High Deductible planFlexible Spending AccountsHealth Savings Account (including employer contributions)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid caregiver leave3 weeks of PTOHoliday PayVolunteer Hours401k with company match and immediate vestEmployee Stock Purchase Program at a 15% discounted rateMatching grants through Protolabs foundationAnd More!Company OverviewWe are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services. It was founded in 1999, and is headquartered in Maple Plain, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://www.protolabs.com.



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