Customer Success Manager - Senior (T Cloud Public ) REF4477F
Company Description: Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description: Your Key Responsibilities As a Customer Success Manager for Open Telekom Cloud (OTC), you will: Be the go-to Open Telekom Cloud expert , leveraging your cloud expertise to provide customers with reliable guidance and drive business growth. Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies. Proactively engage customers to prevent churn , using analytical insights and management expertise to ensure satisfaction and success. Leverage technical know-how to improve both customer satisfaction and organizational efficiency. Liaise with cross-functional teams to translate customer requirements into actionable feature requests. Actively contribute to the vertical squads within Open Telekom Cloud. Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results. Provide feedback that elevates our “Service Excellence Culture” , ensuring quality improvement across all areas of OTC Customer Success Management. Qualifications: Are you the perfect fit? Here’s what we’re looking for: A degree in computer science, engineering , or a comparable field of study or professional qualification. Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS) , and market-relevant cloud ecosystems. AI knowledge is a plus—help shape the future! Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery. Familiarity with offerings from AWS, Microsoft Azure, Google Cloud , and Rackspace is beneficial. Experience with developer tools, APIs, and integration frameworks is a strong advantage. Understanding the world of standardized services through platforms to offer robust technical solutions. Proven success in working with international teams and coordinating across borders. Soft Skills That Make You Shine Team spirit and emotional intelligence paired with assertiveness and a proactive work style. Resilience and flexibility to adapt in fast-paced environments with a startup mindset . A love for supporting customers and helping them unlock their full potential with cloud technologies. What You’ll Need to Succeed Cloud certifications - showcase your expertise. Fluent German and English skills , both spoken and written. Willingness to travel occasionally for both domestic and international assignments. Additional Information: Why Join Us? Be part of Europe’s biggest sovereign public cloud. Work on innovative cloud solutions that are ** shaping the future**. Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction. Grow your career in an environment committed to learning, development , and expanding your skillset. Apply now and let’s build the future of cloud success together! * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.