Customer Success Manager (Germany)

Get to know usIdeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.The roleDelivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.We are looking for a Customer Success Manager to join our Customer Success team in Germany. This is a post-sales role with full portfolio ownership: you’ll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our DACH portfolio.You’ll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will own and impact the customer relationship, working closely with multiple departments to support our scaling in the EMEA region and globally.What you will doResearch and study new clients to identify their expected value from the product and future potential growth opportunitiesConduct kick-off (onboarding) trainings for new clientsManage a portfolio of roughly 250 accounts – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journeyExecute renewals and expansions proactively, based on account usage, growth potential, and business insightsConduct exit interviews with churned clientsDrive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activitiesWhat you bringFull professional proficiency in English (C1) and native GermanAt least 2 years of experience as an Account Manager or a CSM in B2B, preferably in SaaSProven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize, and prioritize effectivelyExperience driving MRR/ARR growth through renewals, upsells, or cross-sellsExperience in leading commercial conversations with the client (e.g., pricing, discounting, upselling)Customer-driven personality with empathetic and emotional intelligence skillsExcellent communication, interpersonal, and presentation skillsNice to haveFamiliarity with data rooms, board portals, or secure collaboration toolsExperience in salesOur assessment processScreening call with the Talent Acquisition Specialist (30 mins)Competency-based interview with the Talent Acquisition Specialist (60 mins)Roleplay with the Hiring Manager (60 mins)Hiring Manager interview (60 mins)What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.For your best workRemote-first flexibility to shape your ideal workdayHome workplace budget Co-working expense coverageIndividual IT budget for extra equipmentTop-tier tech and AI-powered toolsFor your growthAccess to Ideals Academy with numerous coursesInvestment in external learning and development activitiesGuidance in Personal Development Plan creationProfessional literature and subscriptions coverageSupport of your passion as a speaker or writerInternal talent mobility opportunitiesFor your well-beingTailored Wellness Package to support your physical and mental healthUrban Sports membershipFunding for sports competitions30 business days of paid time off per yearPaid health-related time offExtra perksBudget for meetups with your local teamGenerous internal referral programOur cultureCommitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.Discover more.Ideals is an equal opportunity employerIdeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

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