Customer Success Manager, Digital (Central)
As a Digital Customer Success Manager, you will manage a high-volume customer base through scalable digital success programs, act as a trusted advisor, and proactively address risks and drive retention.RequirementsCustomer Success & Engagement: Ability to manage a large-scale book of business through digital-first engagement strategies.Data & Analytics: Comfort in analyzing customer health metrics, campaign insights, and engagement data to drive proactive actions.Strong Communication: Exceptional written and verbal communication skills for customer interactions, presentations, and internal collaboration.Problem-Solving & Risk Mitigation: Ability to identify risks early, provide solutions, and escalate efficiently when needed.Collaboration & Stakeholder Management: Experience working cross-functionally with Sales, Renewals, Product, and Support teams to drive customer success.Technical Aptitude & Product Knowledge: Comfortable learning and articulating technical product features, with the ability to educate customers on best practices.Process & Automation Optimization: Understanding of digital touch models, automation strategies, and scalable CS initiatives.Benefitsbonusrestricted stock units (RSUs)benefitsOriginally posted on Himalayas
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