Customer Success Manager

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here.The Customer Success role is a full-time onsite position based in our NYC headquarters.Scope of ResponsibilitiesBuild and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.Identify and understand customer needs, challenges, and goals to tailor solutions effectively.Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.Communicate and promote proven strategies, methods, and processes that lead to successCollect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.Requirements5F+ years of experience in a Customer Success, specifically at B2B growth stage startupsOwned the full client lifecycle, renewals and upsellsGreat team member who contributes to our culture and our businessTakes ownership and demands excellence from themselves and othersLikes a fast paced environment and is a quick learnerBenefitsCompetitive base salary and bonusHealthcare covering medical, dental and visionWork from our NYC HQUnlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years weekCome build a great company with us!Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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